I had a bad experience at Carl's concerning their top secret clutching. I had a handful of about $400 worth of stuff (doesn't take much arm space to spend $400!) and went over to the counter and talked to some dirty rotten sob about needing the clutch stuff. I didn't ask him the specs I asked him to get me the parts after the parts counter sent me there to get the info for them. He then started asking all sorts of questions, first one being if I had a pipe and can. The answer was yes. The next one was Did you buy your sled here? I answered no but that I had tried. By the time I decided to buy one they were sold out. They were my first call since I buy my Honda dirt bikes there and all of the stupid expensive accessories to go with. The last thing that F**cker said to me was that he couldn't help me and kinda turned and ignored me. That really fried my *** and I was ready to drop my s##it right there and say a few parting words and stomp out the big loser when Rick saved the day and a customer. Maybe they really don't care about just one customer and their secrets are worth more to them personally so they alone can be king of the mountain, but lucky for them they do have some decent people who actually care to make sure their "customers" have a great time on the mountain and do come back to purchase their parts from that store.
I'm hoping that the dude I talked to isn't the Chris everyone always says is the good guy in the service dept. because if it is......well not sure what to say. I feel a dealer that does the R$D should be doing that to sell those products to thier customers or future customers. Why bother if not and why tell anybody you have the perfect set-up if you won't sell it? I was there BUYING s##it! I AM a customer!! Whoever Rick talked to in the back with the set-up info outta have a talk with the charmer over in service. I have a feeling Jack doesn't deal that way. Just sharing my experience. I'm not here to bash but you kinda asked! I am cool with Carl's as a whole so don't misunderstand, that day was just plain wrong. Maybe dude doesn't work there anymore from the sounds of how everyone else has been helped.
P.S. Their set-up really is awesome!