Moving the sleds around before the season, I realized that one of my mtnside products offset spindles was bent.
I remembered that Charlie saying something like, "We built these tough-- if you bend it or break it in the first year we will warranty it."
So, I call Charlie. After dealing with other snowmobile aftermarket companies, I was wondering how the call was going to go.
It could not have gone any better. Charlie says to me, "we had a couple get bent, we beefed up the design a little. Send me your address and I'll get you a replacement set. I'll include a pre-paid shipping label so you can send me the original set back."
No haggling, no grovelling, no "we've never seen that before" BS. Just a guy who makes a great product and stands behind it.
Stoked.
Call Charlie and tell him Murph sent you
To be fully transparent, I BOUGHT these spindles. They were NOT offered to me for free.
https://mtnsideproducts.com/
603-978-5740 (They are in New Hampshire)
I remembered that Charlie saying something like, "We built these tough-- if you bend it or break it in the first year we will warranty it."
So, I call Charlie. After dealing with other snowmobile aftermarket companies, I was wondering how the call was going to go.
It could not have gone any better. Charlie says to me, "we had a couple get bent, we beefed up the design a little. Send me your address and I'll get you a replacement set. I'll include a pre-paid shipping label so you can send me the original set back."
No haggling, no grovelling, no "we've never seen that before" BS. Just a guy who makes a great product and stands behind it.
Stoked.
Call Charlie and tell him Murph sent you
To be fully transparent, I BOUGHT these spindles. They were NOT offered to me for free.
https://mtnsideproducts.com/
603-978-5740 (They are in New Hampshire)