Against my better judgement, I figured I would jump on the thread for what it's worth. With no disrespect to the customer or his concerns with his sled. I too agree that NEW stuff should WORK, however, there are always 3 sides to every story.
Our "mistep" here was probably in the tech's over-cautious disclosure of "worst case scenario". I know that ALL being covered by warranty was a major concern. I can assure you, NO customer has ever been charged for a warranty claim authorized by Arctic Cat, Yamaha, Mercury or any other represented MFR. Diagnostic or otherwise. And trust me, anyone that thinks a dealer gets wealthy on warranty is delusional. We ask for all that is allowable, however, it's frequently very much on the dealer's dime.
I do believe Evan was charged a minimal amount for an oil change on the reverse update and service as his motor oil was not reused and the sled had 500+ miles on it. He supplied a kit that had been opened and had to be added to. I apologize for the continuing issue. The "update" may not have been the fix-all. We've had plenty that had never faulted even without the update. However, again, I too think they should WORK.
There are many reasons to be a snowmobile dealer but as the marketplace has sadly shown, economics is far down the list. It is disheartening to see dealers like Waldrons no longer around.
Although we have built a local following over that last 6+ years and have tried to fill the void left by TOTS, and Factory Motorsports and (insert name here), and although we will always run sales on parts and accessories and sell sleds for unsustainably cheap prices, we will probably not always be the cheapest internet provider or ever be the best shop for DIY warranty. We do, however, hope to earn the respect of local riders.
We ride what we sell. Our technician is factory certified, experienced, and a life long AC rider. We stock every part we sell(at least 2-3 times per year). And, we support and sponsor every local club that help build the sport. We have stayed committed to the sport and brand through the industry's toughest period in history so yes we do take it personally.
And Wasatchcomm, I'd appreciate hearing about where the "sheep" have let you down. No "sheep" is without a herder and is always capable of the occasional stray. I know I have personally robbed or authorized more than a few stock sleds to take care of one our customers but we both know I NEVER have 50 sleds sitting in stock. I'm not that crazy!!
If we can save Evan a drive to Salem or Baker City or ?? we are at his service. If not, I respect that every customer has a choice and would endorse the reputation of either of the aforementioned dealerships.
Now I say let's spend more time jumping cornices and less time jumping to conclusions!
Let it snow,
PBL Dave.
I emailed Cat and my contact is out till 12/31 so hang tight till Monday k
no worries not a big deal definitely not gonna make friends with the other guy that's for sure.....
