Have a 13 summit X that needed a couple warranty fixes. I have heard the old stories about their service department offering to re-jet a customers EFI sled but thought I would give them a try. Everytime I have bought parts, etc, seemed good to deal with.
I know the warranty process can be a hassle. I brought it in early in the week and told them, I need to have the sled for the weekend so take pictures, submit to BRP whatever you need to do now no that we can get parts ordered. Picked it up for the weekend. Brought it back the following week, 10 days or so after I picked it up. It was there a week when I decided to call and see what the status was. Service adviser told me they were needing approval from BRP and needed pictures. Called the next week and same answer.
What the hell was going on the 3 weeks it was there? Also the warranty work was a bad handwarmer and a couple things on my gauge display were burnt out. Fairly minor items in my opinion that I find it hard to believe BRP would ask for multiple sets of photos.
When I went to make an appointment, they told me the service department had tons of availability which tells me they weren't swamped busy. I understand sometimes things fall through the cracks but not this bad, especially when you aren't swamped busy. To their credit, all guys were good to talk to on the phone. I decided I didn't want to deal with them anymore and picked it up and will have it done somewhere else in the spring.
I know the warranty process can be a hassle. I brought it in early in the week and told them, I need to have the sled for the weekend so take pictures, submit to BRP whatever you need to do now no that we can get parts ordered. Picked it up for the weekend. Brought it back the following week, 10 days or so after I picked it up. It was there a week when I decided to call and see what the status was. Service adviser told me they were needing approval from BRP and needed pictures. Called the next week and same answer.
What the hell was going on the 3 weeks it was there? Also the warranty work was a bad handwarmer and a couple things on my gauge display were burnt out. Fairly minor items in my opinion that I find it hard to believe BRP would ask for multiple sets of photos.
When I went to make an appointment, they told me the service department had tons of availability which tells me they weren't swamped busy. I understand sometimes things fall through the cracks but not this bad, especially when you aren't swamped busy. To their credit, all guys were good to talk to on the phone. I decided I didn't want to deal with them anymore and picked it up and will have it done somewhere else in the spring.
