Same here, no charge. THAT is customer service. Video on their web site on how to install it.
Going thru my winter gear and getting everything ready.
Ripped that rubber door off the back of the camera...I said it was a weak spot. But once again their customer service is not!
Sent Contour a note late last night and explained the situation including my mailing address. First thing this am they sent me an email letting me know that the new door was already on it's way and to expect it in a couple days.
What a great company to deal with!