Vendor bash threads

[Racer220]

This poll considers any time you have had an experience either ordering online, over the phone, or any other dealing with a vender. Site / Non-Site vendor status doesn't matter, we all know most the companies that are talked about.

Opinions on the poll are welcome. I don't really care to get a bunch of rant posts about what went wrong, or who someone hates. If you feel like ranting, keep it clean and give the whole story. All things aside, the 'after delivery date' options can fall on the shipper if the vendor has supplied a tracking number and you know the vendor has met their obligations.

Figured this may be a way for any vendors site / non-site to see what people think. Been seeing way too many threads started about what company sucks for whatever reason. Most the time both sides chime in, so maybe this will help nail down some timeframes to consider. IMO a little patience would go a long way this time of year, as now is the time for most vendors to be overwhelmed with orders/supply issues.

racer

 

[Hemi]

I would think (IMHO) peeps in transportation or freight would be the last ones to complain because they understand the industry. When it comes to freight I won't say "I've seen it all" but man I've seen enough to make your head spin. Just when you think nothing new can happen someone will amaize you.

Fellow sledders who have never delt with the trials and tribulations of what can happen to freight (IMHO) may be a little less understanding and might jump on the keyboard to vent their frustrations.

Then there are the peeps that would bit(h if you hung them with a new rope. LOL
They just want the world to know that they are important.

That said: peeps pay their money they don't want excuses they just want their stuff!!!! And I totally agree "within reason"

My 2 cents.

 

[milehighassassin]

I think using the forum to try and force a vendor into something is pretty lame. Many people have a legit claim but so many people don't and try to force a hand that it ruins it. Half the time when reading these vendor bash threads I just roll my eyes if I even open them.

 

[KSH]

This is a pet peeve of mine.
I believe "I got Scr*wed Threads" should get put on hold for a week so the two parties can work it out behind the scenes. Then release it back into the forum if the Original Poster still wants it.

The sad part is that I believe some out comes would have been worse if it wasn't for it being discussed in the forums.

 

[1Fast68]

I think it depends on the case, amount of money involved and the vendor, private party, business and how communications are. I have never had any issues with online purchases.

 

[joshkoltes]

other

Ill bash u if things don't go the right way. Anything can be shipped in three days if its available in the first place. Some of these dealers hire anybody for their parts desk. These people should have some kind of sledding history. I have given these yahoos a specific part number and still gotten wrong parts due to these clerks. If all they know how to do is run a register they shoud work at wal mart
I do best online when I don't have to deal with the cute chick behind the counter who laughs when u say exhaust gasket. What happened to the good ol boy dealerrs that you hang out with in the shop while they. Fix ur stuff?

 

[Wheel House Motorsports]

Definately seen a lot that are a waste of time to even read.

IMO, if your spending you harder earned cash and getting the run around and for some reason not actually receiving you parts, then yeah, throw it on here, let these poor buisness practices kill there company, but dont post up just because it didnt ship that day, sometimes complications happen, delays, etc. give the company a chance to make it right, then, if they are just ignoring you or not being helpful, its time to show the world of there bad practices. Just please use some discression, try to have some class when explaining the situation.

 

[backcountryislife]

I like KSH's idea of putting them on hold to let folks chill a bit.

Gotta say though, I've run across some people that are clueless about customer service... or worse, they're just plain scammers.

We've seen plenty of both on here, and sometimes it's an effective tool for extracting justice.

 

[JHG]

Are all threads about bad service or stolen money "bash" threads? I think that if someone steals money like Team 2 or R&D Turbo Works then they should get the full brunt of what a customer can bring. I would be really pizzed if I had just lost 5 grand to Dave Halverson and a snowest moderator told me I needed a week to cool off before I can tell anyone on here about it.

The threads about folks like Team 2, and R&D Turbo Works, PSI and that guy that hosed Scott to me are good information and ultimately are part of the purpose of the forum. Every week that went by Team 2 was taking orders they never planned to fill. Getting that info out quickly was a good thing I think.

In all the treads about vendors the truth comes out eventually. When someone is getting screwed it's pretty obvious. When a customer is the problem then it is also pretty obvious. The way a vendor addresses the problem, whether on snowest or off snowest speaks volumes. There are lots of good company's that you never hear anything about bad customer service, I think that's because they take care of business like they should. Have you ever seen a thread about bad service from SLP? Freeagent? Code Red? Cutler? Mistakes happen and all of the above have made them but 99.9% of the time if you are taking care of your customers and make things right when there is a problem then there will be no negative threads on here about your company.

So...I say, after multiple attempts to contact them and getting the run around...bash away!

 

[KSH]

So...I say, after multiple attempts to contact them and getting the run around...bash away!

So your saying if some one calls them at 8am and then again at 9am and don't get a response they are free to start bashing at 10 am.

This is my issue, what constitute a attempt to contact and what is a appropriate time to respond?

 

[JHG]

So...I say, after multiple attempts to contact them and getting the run around...bash away!

So your saying if some one calls them at 8am and then again at 9am and don't get a response they are free to start bashing at 10 am.

This is my issue, what constitute a attempt to contact and what is a appropriate time to respond?

Multiple calls usually mean more than two. If it's only been two hours, then that's not much of a run around. If a guy or girl comes on here and says "I'm pizzed, I've been trying to contact KSH and he hasn't returned my calls and fleeced me for my life savings."

You could reply,
"I'm sorry I missed your calls today at 8am and 9am, I ate 75 hot wings last night during 40 cent wing night at hooters. I got the runs this morning and missed your calls while I was in the bathroom. I shipped your modular helmet and electric face shield yesterday via fedex. I apologize for the inconvenience, I pm'ed you the tracking number."

In that situation, the customer and other potential customers know whats going on and will most likely appreciate your honesty. If you or your business is legitimate, then be honest on here and the customers you actually want will not be lost.

 

[KSH]

BigHoe, I believe bash threads should be for people that have been Scr*wed not for people that think they may be getting Scr*wed, hence the week for the two parties to communicate.

 

[JHG]

What if I have already given it several weeks....just keep waiting? I think that rule would make people run to the forum way more often. If I call you at 8am and 9am, I will come here and get my week started at 10am rather than risk giving you a couple weeks, then having to wait another week before I try to get your attention through another avenue. I have seen very few threads where people totally jump the gun.

Scott was patient and didn't get results till he came here, people waited and are still waiting on Team 2. Guys waited a whole season to get a turbo from Dave Halverson, PSI screwed people on and off for a decade. All I'm saying is when people jump the gun, the forum members notice and the OP loses credibility quickly.

 

[KSH]

What if I have already given it several weeks....just keep waiting? I think that rule would make people run to the forum way more often. If I call you at 8am and 9am, I will come here and get my week started at 10am rather than risk giving you a couple weeks, then having to wait another week before I try to get your attention through another avenue. I have seen very few threads where people totally jump the gun.

Scott was patient and didn't get results till he came here, people waited and are still waiting on Team 2. Guys waited a whole season to get a turbo from Dave Halverson, PSI screwed people on and off for a decade. All I'm saying is when people jump the gun, the forum members notice and the OP loses credibility quickly.

I'm the only Mod that has this pet peeve, so don't worry about it becoming a rule.

 

[snowmobiler]

bashing is not allowed on snowest

 

[Racer220]

bashing is not allowed on snowest

Haha, my thoughts exactly , but.................some folks make exceptions to the 'rules'.

Great input, very good points being made. Thx

racer

 

[TheBreeze]

If the seller is honest up front about being busy and gives you an honest lead time, many issues can be avoided. Where i ran into a problem is when a guy promises to send something out, and then told me on 3 subsequent phone calls it has been shipped. On the 4th call I was told it had not shipped, but would that day. Then on the next call it was still not shipped. The inability of this particular vendor to provide a tracking number is also very worrisome.

 

[PJ-Hunter]

Vendor bashing comes in all forms. It could be from a part that hasn't come on time, but dammit, they took your money right away. It comes from emails & phone calls not being returned or answered in a timely manner. What some vendors don't realize is that they are crapping on their bread and butter. It's pretty simple, customer service is top prority. A customer who is satisfied with an answer will be a happy customer and will most likely be more forgiving if a part is delayed.

The second part of vendor bashing is quality. Nobody wants to spen their hard earned cash to recieve a part thats scratched, dented or fails in the first ride. Vendors who offer warranties but then when a legit claim is filed, there are all kinds of excuses as to why warranty will not be covered.

So, the gist of it, be nice, professional and know what you are talking about. If you offer a warranty on clothing (hint hint) or parts, BACK IT UP.

 

[aebsledder]

Vendor bashing comes in all forms. It could be from a part that hasn't come on time, but dammit, they took your money right away. It comes from emails & phone calls not being returned or answered in a timely manner. What some vendors don't realize is that they are crapping on their bread and butter. It's pretty simple, customer service is top prority. A customer who is satisfied with an answer will be a happy customer and will most likely be more forgiving if a part is delayed.

The second part of vendor bashing is quality. Nobody wants to spen their hard earned cash to recieve a part thats scratched, dented or fails in the first ride. Vendors who offer warranties but then when a legit claim is filed, there are all kinds of excuses as to why warranty will not be covered.

So, the gist of it, be nice, professional and know what you are talking about. If you offer a warranty on clothing (hint hint) or parts, BACK IT UP.

I had a quality issue with a major vendor and decided after much deliberation to bring it to the forum. I got flamed by some people, but I did find out that there were others that experienced the same thing I did. I have since found out that the company has taken measures to improve that line of product, so maybe some thing got noticed.

 

[Osborne Performance]

as a vender i would say i would like to talk to the person first get it taken care of off the foroum. there our some things out of my control like a issue i am having with a vender. i could bash away but i have to keep telling my customer what i am told they our on back order. There is nothing i can do but wait and not charge him for the part and call every 2 days. if you want to bash go after the parts manufactors. They donot have some parts in the fall while we all build sled that is the crazey thing