I had an issue with my goldfinger, the cable frayed on me, and I called the Full throttle and they are sending me one out today no questions asked. If you need a lefty buy one from them. The customer support there is awesome!!
Thanks Full Throttle!!!
- Thread starter bfchiro
- Start date
I got extracted and meant to compliment Goldfinger on their awesome customer support too.
When I switched from a Rev to an XP my lefty would not fit onto the new throttle block. So I just threw it into a parts box and figured I would need a new one.
Went up to the booth at the Denver snow show and was looking at getting a new one. I started talking with the guy (forget name) and explained to him my situation. He said that all I needed was a couple of pieces to modify my old unit. I asked if he could sell me a kit, but he proceeded to give me the parts for free. He was opening a full kit to scavenge the parts for me, when he decided to give me everything but the throttle from a new package..at no cost.
This is the kind of above and beyond customer service that creates a life long relationship between a seller and customer. Plus I will be tooting their horn for years to some....THANKS AGAIN!!!!!!
When I switched from a Rev to an XP my lefty would not fit onto the new throttle block. So I just threw it into a parts box and figured I would need a new one.
Went up to the booth at the Denver snow show and was looking at getting a new one. I started talking with the guy (forget name) and explained to him my situation. He said that all I needed was a couple of pieces to modify my old unit. I asked if he could sell me a kit, but he proceeded to give me the parts for free. He was opening a full kit to scavenge the parts for me, when he decided to give me everything but the throttle from a new package..at no cost.
This is the kind of above and beyond customer service that creates a life long relationship between a seller and customer. Plus I will be tooting their horn for years to some....THANKS AGAIN!!!!!!
You're Welcome!
Thank you for your kind words...I actually do remember you (the guy who came up to me at the Denver show). We always try to take care of our customers...they are our best form of advertising.
Feel free to call us with your customer support needs. Our customer support specialist is Tara Roberts, and she can be reached at 877.FTI.SLED.
Thank you again,
Perry Ross
VP Marketing
fullthrottleinc.com
Thank you for your kind words...I actually do remember you (the guy who came up to me at the Denver show). We always try to take care of our customers...they are our best form of advertising.
Feel free to call us with your customer support needs. Our customer support specialist is Tara Roberts, and she can be reached at 877.FTI.SLED.
Thank you again,
Perry Ross
VP Marketing
fullthrottleinc.com
