spot 2 shipping

[giddyup]

i see on the spot web site that they listed that they are shipping the replacement units, hope we see them before the end of the year

giddyup

 

[KFD070]

I had a feeling it would take a couple of months plus....... Good thing it was a crappy snow year and I didn't get out as much as other years. Still a big disappointment, but at least Spot is making it right.

 

[christopher]

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<!-- right side --> <!-- December 10, 2009

--> Update: February 17, 2010

SPOT Satellite GPS Messengers are starting to ship. Shipments to customers will begin on Thursday, February 18th, 2010. If you have filled out an RMA and returned your unit, you will be getting your replacement unit within the next couple of weeks. We expect to have all customer returned product out our doors by the first week of March.

Updated Important Notice: If you have a SPOT 2 unit with an ESN number equal to or less than
0-8053925, please complete the simple Product Return Form below to return your SPOT 2 unit for replacement. All units need to be returned for replacement and to be eligible you need to fill out the form below before March 31st, 2010.

Spot LLC is dedicated to providing the highest quality and best performance products to our customers, therefore, Spot LLC is conducting a product return on the new SPOT Satellite GPS Messengers™ (SPOT 2) purchased since October 1, 2009. During recent testing, we discovered that these SPOT 2 devices may not meet battery and messaging operating specifications. We were not 100% satisfied with the performance of this unit.

The Exchange Process

• Replacement units are anticipated to be available in early 2010. More details to follow.
• When you exchange your eligible unit, you will receive a service extension.*
  • If you already activated your SPOT 2 unit, we will extend the renewal date of your service account for 3-months.
  • If you have not activated your SPOT 2 unit, we will extend the service contract for 1-month upon activation of your replacement SPOT 2 unit.
• Once exchanged, you will receive your replacement SPOT-2 unit.
• Please follow this process to receive your return shipping materials (when using supplied materials, postage will be paid by SPOT LLC). These will be sent to you upon completion of the form.
• Ship only your SPOT-2 unit and take out batteries prior to shipping.

Important notes:

This does not affect SPOT Satellite Personal Tracker (SPOT-1) nor is it an upgrade program to transition from SPOT Satellite Personal Tracker (SPOT-1) to the SPOT Satellite GPS Messenger (SPOT-2).