Has anybody else had bad service from these guys? I have a buddy that took his 08 XP in for warranty work. They first told him it would be two weeks! He just got his sled back 9 months later! WITHOUT THE PART HE had been waiting for! I called my Polaris dealer and they told me they could have the part in less than a week! WHAT A JOKE! there has been other issues with the services ,from here,they need other management in this department,customer service needs to be greatly improved.
Rexburg motor sports idaho
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Has anybody else had bad service from these guys? I have a buddy that took his 08 XP in for warranty work. They first told him it would be two weeks! He just got his sled back 9 months later! WITHOUT THE PART HE had been waiting for! I called my Polaris dealer and they told me they could have the part in less than a week! WHAT A JOKE! there has been other issues with the services ,from here,they need other management in this department,customer service needs to be greatly improved.
bump
I agree. They have a great location and facility, just poor management. I purchased 2 bikes from them this summer and am disappointed. I chose to buy my sled at a dealer 80 miles away and do not regret it. My freinds have horror stories about dealing with RMS. I would really like to see them turn it around, they have a nice convenient location.
I had a similiar experience
I have also had a bad experience with the service department. I had my sled preseasoned there last year. They forgot to tighten the carb clamp on the reed cage boot. Needless to say that cost me $2500 to fix that mistake. I couldn't even get a manger to call me back to talk about what had happened.
I bought a new sled this year but not from them.
I have also had a bad experience with the service department. I had my sled preseasoned there last year. They forgot to tighten the carb clamp on the reed cage boot. Needless to say that cost me $2500 to fix that mistake. I couldn't even get a manger to call me back to talk about what had happened.
I bought a new sled this year but not from them.
I had a sled spend 10 months there last year and when I got it back it wouldn't start, had the secondary clutch missing and more problems than when it went in. I spent four hours in store to get a clutch and some of my money back but still went away smokin' mad with a dead sled.
Ill post a good story so there is at least one
We travelled down to the dunes from Edmonton last year. My buddy had bought his honda 450r from the states and needed warranty work done. Not only were they willing to squeeze us in first thing in the morning but they had the a arms,balljoints, etc changed in less than two hours. I thought the service was pretty damn good.
I picked up some stuff in the store too, great prices compared to up in Canada. That doesnt take much though.
We travelled down to the dunes from Edmonton last year. My buddy had bought his honda 450r from the states and needed warranty work done. Not only were they willing to squeeze us in first thing in the morning but they had the a arms,balljoints, etc changed in less than two hours. I thought the service was pretty damn good.
I picked up some stuff in the store too, great prices compared to up in Canada. That doesnt take much though.
i was looking at a used sled there the salesman was talking it up and was talking prices and how he thought he could get me a good deal on it then out of no where he said he couldnt sell it because it was listed on ebay. and they said that they couldnt pull it off ebay to sell it but they had the thing sitting out front near all the other used sleds. when you walk in it feels like walmart they have a lot of stuff but nobody knows what it does.
I
Impatientforsnow
Well-known member
Called them 2 yrs in a row to order a new sled wanting prices and they said both times well call you right back ...there USELESS in my opinion wont be calling them next year ..its sad though they have the nicesest place and the worst service..
M
mcgyver
ACCOUNT CLOSED
I will never go back due to there service department.....I have purchased 3 atv's from them and 5 sleds in the last 3 years.........NEVER AGAIN!!!!!!!!!!!!!!
you feel like your entering an oportunity workshop every time you go into there service dept. They charge for warranty work and can't seem to find obvious problems..
you feel like your entering an oportunity workshop every time you go into there service dept. They charge for warranty work and can't seem to find obvious problems..
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Bubba700
ACCOUNT CLOSED
Thats funny cuz I have gone to the parts depart. a couple times and they had the part I needed on the ebay store and the parts manager just told the kid to go get it for me. Done it twice no problem and it saved me cash both times.
On the other hand I won't take my sled their for any service or buy anything from them new. Over priced and their service sucks. I believe the was a thread last year about this same thing.
I think ID Slim on here is prob the only person I have ever heard of that has a good feeling twards RMS.
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bullfrog123
ACCOUNT CLOSED
I will never set foot in that place again. Drove 340 mi round trip to get my new wheeler this summer, just to avoid them. Parts dept never has things in stock, and when they do it's way overpriced compared to online.
Cousins sled was there 75% of the winter last yr for warranty work, everytime it came back there was something else wrong with it. Different probs each time than what it originaly was there for
Cousins sled was there 75% of the winter last yr for warranty work, everytime it came back there was something else wrong with it. Different probs each time than what it originaly was there for
I went there about a month back, its a huge store had everything. I dont have experience with the service or parts area. I dont think a single sales person talked to me the whole time I was walking around. Nice store, funny town to stay the night in though. only place to get a beer is applebee's
Here's a kind of funny story....Sittin in my office yesterday yapping away on the phone and i get a call from a guy that saw my "Ad" for parts on Snowest. Well I don't have an "Ad" Just word of mouth and a few offering's to bail ppl out when they can't get parts from their dealers. So anyhoo this guy ask's me for a price on a track and a float conversion for a cat. I give him the price that i sell them for and he is STUNDED that I can sell parts so Cheap. I explained to him my reasoning and why I do what i do. I am a sledder myself and that all riding is expensive and that i don't have the overhead that the bigger dealers have. He then asked me for a price on a Hood I told him 550.00 plus around 75.00 to 100.00 in shipping and he got ticked. Then he told me he was employed at Rexburg motorsports and that he had just bought a hood from them and they charged him over 800.00 for his hood!!! I was floored I told him I was sorry that his own boss screwed him and said if he needed any parts to let me know i could drop ship anything Cat to him free freight and he would not have tax on top of it. So don't feel to bad guys it's not just their customers they screw but their employee's too
Michelle
Michelle
I sent my father in law to get a 07 skidoo. After the first ride my father in law thought I was a liar about how good of a sled it could be. After looking at it the clutches were completely out of alignment nor did they do any of the warrenty work on the sled. They suck the only mechanic that had a brain quit and now works out of his home. It is sad a store with all the potential and all the goods, but no one with a brain in the entire store. And I have friends that work there......
Poor setup.
Bought my 07 Summit from them, and saved maybe $100.00 when compared to my local dealer. However the setup was terrible and I ended up giving the local guys a couple hundred to set it up right. I learned my lesson and bought my 09 xp from the local shop. I've also been in there to get a price quote on some mod work, I could never get a real clear answer on what it would cost. My recommendation is to avoid that place at all costs.
Bought my 07 Summit from them, and saved maybe $100.00 when compared to my local dealer. However the setup was terrible and I ended up giving the local guys a couple hundred to set it up right. I learned my lesson and bought my 09 xp from the local shop. I've also been in there to get a price quote on some mod work, I could never get a real clear answer on what it would cost. My recommendation is to avoid that place at all costs.
I know I already told my sob story but in an effort to keep this post at the top of the list and to complain a little more, let me share my brother and dad's story.
My dad bought a new XP from RMS last year. He went through 3 belts early in the season. RMS called him and told him that the new belts were in stock that should fix the problem. My dad called my brother who was passing through Rexburg and asked him to stop by RMS to pick up the new belt. My brother stopped at the store and inquired about the new belt. He talked to salesman who sold the sled and he went back to the service department to get the belt. While the salesman was away he saw one of the service managers come out with a new belt and he was talking to one of his buddies. He over heard the salesman tell his buddy that they had just gotten the shipment of new belts to fix the issues on the new XP and he gave the belt to his buddy. The service manager then told his "buddy" that he should call his other friends and let them know that they should come and get the replacement belts. He would hold them in the back office for them. The salesman then came out gave my brother a new replacement belt. My brother left RMS and was driving back home when he called my dad and told him he had picked it up. He also mentioned to my dad what he had overheard from the service manager. Luckly my dad asked him the color of the threads and the numbers on the belt..... It turns out they gave him the same belt that was causing the problems. They didn't give him the new belt. My brother then turned around and went back up to RMS. When he went back to the service department he told them that they had given him the wrong belt. The insisted that this belt was the new one and that my brother was wrong. The service department then went on saying that there is no other belt, and that the one given was the official replacement from Skidoo. My brother then called them in their BS and told them he had seen the serive manager giving away the new belt and overheard them telling his buddy they had the new belts. At this time my dad had gotten upset as well and called the service department. They tried telling him the same story. My dad was calling them on their bull as well. Finally after about 45 minutes another service guy came out with the belt and gave it to my brother. They then told him that they wanted the old belt as proof that the replacement was needed. Well the old belt was blown and we only had fragments left back in the trailer. They then said they would have to charge us for that belt. At that point my brother picked up the phone and told them to tell that to my dad. After a heated discussion on the phone they finally said they would take care of it and we wouldn't be charged. The whole event lasted about 2 1/2 hours. Needless to say, we buy from a different dealer. Why would anyone go back after that type of service?
My dad bought a new XP from RMS last year. He went through 3 belts early in the season. RMS called him and told him that the new belts were in stock that should fix the problem. My dad called my brother who was passing through Rexburg and asked him to stop by RMS to pick up the new belt. My brother stopped at the store and inquired about the new belt. He talked to salesman who sold the sled and he went back to the service department to get the belt. While the salesman was away he saw one of the service managers come out with a new belt and he was talking to one of his buddies. He over heard the salesman tell his buddy that they had just gotten the shipment of new belts to fix the issues on the new XP and he gave the belt to his buddy. The service manager then told his "buddy" that he should call his other friends and let them know that they should come and get the replacement belts. He would hold them in the back office for them. The salesman then came out gave my brother a new replacement belt. My brother left RMS and was driving back home when he called my dad and told him he had picked it up. He also mentioned to my dad what he had overheard from the service manager. Luckly my dad asked him the color of the threads and the numbers on the belt..... It turns out they gave him the same belt that was causing the problems. They didn't give him the new belt. My brother then turned around and went back up to RMS. When he went back to the service department he told them that they had given him the wrong belt. The insisted that this belt was the new one and that my brother was wrong. The service department then went on saying that there is no other belt, and that the one given was the official replacement from Skidoo. My brother then called them in their BS and told them he had seen the serive manager giving away the new belt and overheard them telling his buddy they had the new belts. At this time my dad had gotten upset as well and called the service department. They tried telling him the same story. My dad was calling them on their bull as well. Finally after about 45 minutes another service guy came out with the belt and gave it to my brother. They then told him that they wanted the old belt as proof that the replacement was needed. Well the old belt was blown and we only had fragments left back in the trailer. They then said they would have to charge us for that belt. At that point my brother picked up the phone and told them to tell that to my dad. After a heated discussion on the phone they finally said they would take care of it and we wouldn't be charged. The whole event lasted about 2 1/2 hours. Needless to say, we buy from a different dealer. Why would anyone go back after that type of service?
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It's sad to hear that more people have had trouble with this place! They are reading this @ RMS and maybe it will wake them up to change the way they have been doing business!!! My buddy spoke with them today and they were supposted to call him back by the end of the day to resolve this matter! Guess what, NO CALL!!! I think they owe him for the damage to his sled and money back on the labor! Hope I don't have to tow him out this season because of it!
add me to the unhappy list
I will also not return to this store. Took my motorcycle to get dynoed and have a dynojet fuel box installed, when I picked the bike up it was 30 min to closing time. I basically had to sign the bike out myself, I was informed that the manager was gone for the day so they were closing early. I was also not given the dyno charts or my dynojet cd that I paid for. They also could not tell me if they installed the K&N air filter that I also purchased and instructed them to install before the dyno. Last but not least, the lower left chrome cover had a bright new scratch. Moral of the story is treat your customers right and they will return. Sorry to say I will not.
I will also not return to this store. Took my motorcycle to get dynoed and have a dynojet fuel box installed, when I picked the bike up it was 30 min to closing time. I basically had to sign the bike out myself, I was informed that the manager was gone for the day so they were closing early. I was also not given the dyno charts or my dynojet cd that I paid for. They also could not tell me if they installed the K&N air filter that I also purchased and instructed them to install before the dyno. Last but not least, the lower left chrome cover had a bright new scratch. Moral of the story is treat your customers right and they will return. Sorry to say I will not.
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