polaris warranty

[bdoe22]

i am curious has anyone had problems with their 800 powervalves failing? a friend had 832 miles (trouble free) on a 800 when a powervalve failed and grenaded his motor....the polaris dealer (this was the 8th new sled this person bought from the SAME dealer) said that it was because of aftermarket equipment (a clutch kit) and polaris will do nothing about it. There was an article written in a popular sled mag (sno-goer i think) describing this exact problem....this article was sent in along with letter after letter to polaris and they basically told him to jack off. This was a very loyal polaris customer who was asking for them to fix a known problem and nothing. He will never buy another polaris and neither will I after being involved in this rediculous scenario. Another example of polaris not stepping up to the plate to fix their known issues.

 

[shortstop20]

i am curious has anyone had problems with their 800 powervalves failing? a friend had 832 miles (trouble free) on a 800 when a powervalve failed and grenaded his motor....the polaris dealer (this was the 8th new sled this person bought from the SAME dealer) said that it was because of aftermarket equipment (a clutch kit) and polaris will do nothing about it. There was an article written in a popular sled mag (sno-goer i think) describing this exact problem....this article was sent in along with letter after letter to polaris and they basically told him to jack off. This was a very loyal polaris customer who was asking for them to fix a known problem and nothing. He will never buy another polaris and neither will I after being involved in this rediculous scenario. Another example of polaris not stepping up to the plate to fix their known issues.

The dealer is absolutely retarded and should be nowhere near a snowmobile judging by that comment.

The stock aluminum valves on the 800's were known to fail, although mostly on short track sleds, only because they are more likely to run in low snow conditions. The aluminum valves can't take the heat and they break. There is an updated set of stainless steel valves that can be ordered from Polaris, they are about $100 per valve.

 

[R J]

I had an aluminum one go buy buy, funny thing was it was still in the exhaust and the cylinder showed not one sign of a problem. It was a chunk the size of tootsie roll or their abouts. I was shocked. I put in the Titanium valves when they were available and now no longer have the sled.

 

[R J]

Good reply on the warranty and Harley Davidson. I'm just not convienced it was as big of a problem as the internet has made it out to be. It's one big dissadvantage of the internet, not too many people praise the good, but they sure do bich about the bad. It's just what happens I guess.

 

[Double Ds]

that is what i said in my second post "all you get is the wo is me stories" I would like to here some success stories and what they did to get the success, I contribute mine to the high maintenance to the clutches, and sled, 3,100 mile and no rebuild on the clutch until this year, and is just now at polaris's out of spec guide lines! I think this post went down hill fast, not my intent just looking for an explination.

 

[snowrdr]

Good reply on the warranty and Harley Davidson. I'm just not convienced it was as big of a problem as the internet has made it out to be. It's one big dissadvantage of the internet, not too many people praise the good, but they sure do bich about the bad. It's just what happens I guess.

Thanks. You are right, people do bit8h about issues when things go wrong. Very rare to see things on-line when things go right. That's the way it is out on the street as well. Very rare to hear about the good things. But we seem to follow this rule; when something goes good you tell one person, when things go wrong we tell 10.

While the H-D situation has a larger dollar value (cost of the motorcycle) associated, which in my opinion should not matter, customer service is customer service. Being in a sales industry myself I can tell you this, when you have the majority of market share, you do not forget what got you there; products and customer support. The way to lose market share is to take advantage of the customer and provide poor customer service.