Sorry for your bad luck - I too had had some issues there. I called ahead and let them know I was coming down then ended up waiting ~2 hours for the sled to be built.
Was going through the walkthrough and the tunnel was scratched to hell. I mentioned something and the sales person said, "I was hoping you wouldn't see that". WHAT?!?! Who does/says that?
Ended up getting a bunch of free stuff (oil, apparel, and cover) so it worked out but that's certainly not how I'd treat someone, attempting to hide blemishes, minus the attempting.
