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Hi Ron,
Thank you for contacting Contour support regarding your videos looking purple in color. IF this is occurring, my first recommendation would be to try reformatting your SD card. A corrupt file or other problem with an SD card can interfere with the video recording. To reformat your card, please follow the instructions below:
1. Insert the SD card in your computer (either by plugging your camera into the computer or by using an SD card reader)
2. Click the "Start" button and go to "Computer"
3. Find the SD card in the listing for "Computer"
4. Right click on the SD card, and select "Format"
5. Use FAT32 w/ default allocation and select the "Quick Format" box
Hopefully this will resolve the problem. However, if you are still experiencing this purple tint, can you please email me a 3-5 second video demonstrating the problem, as well as your shipping address and your camera’s serial number? Once I can confirm the issue, I will then be able to create a return authorization and email you instructions on sending it back to us for repair or replacement. Thank you Ron, and please let me know if you have any questions.
Regards,
Hi Ron,
Thank you for contacting Contour support regarding your videos looking purple in color. IF this is occurring, my first recommendation would be to try reformatting your SD card. A corrupt file or other problem with an SD card can interfere with the video recording. To reformat your card, please follow the instructions below:
1. Insert the SD card in your computer (either by plugging your camera into the computer or by using an SD card reader)
2. Click the "Start" button and go to "Computer"
3. Find the SD card in the listing for "Computer"
4. Right click on the SD card, and select "Format"
5. Use FAT32 w/ default allocation and select the "Quick Format" box
Hopefully this will resolve the problem. However, if you are still experiencing this purple tint, can you please email me a 3-5 second video demonstrating the problem, as well as your shipping address and your camera’s serial number? Once I can confirm the issue, I will then be able to create a return authorization and email you instructions on sending it back to us for repair or replacement. Thank you Ron, and please let me know if you have any questions.
Regards,