Sorry for the long delay, been busy all week.
Anyways the original post I assume was the warranty mishap that we had on the first set of production units. All of those units were sent upgrades to fix an idler wheel location issue. Basically during our prototyping the kits had a specific track clip and the idler wheels that ran half in a hole and half out causing minimal vibration. When the production tracks came in they flipped the direction of the side positioning clip on the track and is caused a horrible vibration that would cause bolts to fall out of tunnel and in many cases chew up the idlers.
We sent out new parts to relocate the idlers, and if someone already rode and chewed up the idlers we sent them new idles too.
Also I want everyone to know that we have improved our customer service process and is run by Danny. We also have started utilizing a Ticket system so that if you call or email in to our customer service you will not fall through the cracks. As we were growing this year and got very busy the old method of responding to customer service issues was not working.