When you ship your unit to us for repair we do not fix your particular device. Your unit will get sent to the factory to be gone through and repaired if possible. We will send you a unit that someone else sent in for repair previously. So it is impossible to give you a detailed report of what is wrong with your unit. The system is set up this way to make sure you are not without your device for weeks or even months.
Given your request for a detailed report, I have not yet set up the repair order. Do you still want me to do that given I cannot comply with your request?
Thank you for choosing Garmin,
Matthew
Product Support
Garmin International
For 24-hour access to support videos, manuals, FAQs & more, visit the
Support Center.
>>
Original Message ...
>> From:
brianb@vcn.com
>> To:
Product.Support@garmin.com
>> Subject: RE: Inreach SE/ Turned Off << Reference ID: 13391387K1 >>
>> Sent: 05/10/2019 12:14
>>
>>
I guess I have no other choice but to repair it. I have one request with the repair. Can I get a detailed report of the repair and what was found wrong?
From: Product.Support@garmin.com [
mailtoroduct.Support@garmin.com]
>>
Sent: Saturday, October 05, 2019 10:52 AM
>>
To: brianb@vcn.com
>>
Subject: Re: Inreach SE/ Turned Off <Q#:1003700> << Reference ID: 13391387K1 >>
Hello Brian,
Your device will be 4 years old in January. The warranty period was for the first year. I cannot give you a discount on an upgrade but I can discount the repair for you. I will set up the repair for $100.00 instead of the normal $150.00 as a one-time courtesy. If you would like to take advantage of this, just reply back with the info I outlined in my previous email.
Thank you for choosing Garmin,
Matthew
Product Support
Garmin International
For 24-hour access to support videos, manuals, FAQs & more, visit the Support Center.
>>
Original Message ...
>> From:
brianb@vcn.com
>> To:
Product.Support@garmin.com
>> Subject: RE: Inreach SE/ Turned Off << Reference ID: 13391387K1 >>
>> Sent: 05/10/2019 11:17
>>
>>
Would there be any type of discount on a new unit? This unit is only 3 years old I bought it in 16’ if I remember right. For the cost of these items I would think you could do more than just $150 repair? Or sorry buy a new one? That doesn’t seem right. I have told lots of people about how great this product is and know I’m thinking not. I own other Garmin products and at my place of work we have 4 GPS Oregon’s and will be purchasing others. I have heard this type of story from the Spot devices also, that once you have trouble with them your SOL. I really did not think Garmin would be that way. I’m not sure what to do?
From: Product.Support@garmin.com [
mailtoroduct.Support@garmin.com]
>>
Sent: Saturday, October 05, 2019 9:49 AM
>>
To: brianb@vcn.com
>>
Subject: Re: Inreach SE/ Turned Off <Q#:1003700> << Reference ID: 13391387K1 >>
Hello Brian,
Due to the age and the fact that this seems to be a recurring issue with your device, I would advise you to replace the unit or you can send it in for repair. The repair price for an InReach SE is $150.00 US.
If you would like to repair the unit, I can set up the repair order for you. I will need you to verify your Full name, Billing address, Email, and Phone number. Once I have this information verified I will set up the repair. Then you will receive 2 emails. The first is instructions for sending in your old unit and the other will be a secure link to make payment.
Thank you for choosing Garmin,
Matthew
Product Support
Garmin International
For 24-hour access to support videos, manuals, FAQs & more, visit the Support Center.
>>
Original Message ...
>> From:
brianb@vcn.com
>> To:
Product.Support@garmin.com
>> Subject: RE: Inreach SE/ Turned Off << Reference ID: 13391387K1 >>
>> Sent: 05/10/2019 10:26
>>
>>
CAUTION - EXTERNAL EMAIL: Do not click any links or open any attachments unless you trust the sender and know the content is safe. |
This same thing happened while Hunting on October 3 2019, Temp. was around 40F not very cold and was inside my jacket. I’m starting to not trust this equipment. I did the reboot that was instructed and that did work, however in a survival situation will I remember this? I have also read of others units that have failed them. Is my Inreach starting to fail me? I really hope you have some better answers then just the reboot. Any advice or help would be great. With snowmobile season coming I will be using this during that time. Thank You for your time.
From: Product.Support@garmin.com [
mailtoroduct.Support@garmin.com]
>>
Sent: Monday, February 11, 2019 7:28 AM
>>
To: brianb@vcn.com
>>
Subject: Re: Inreach SE/ Turned Off <Q#:1003700> << Reference ID: 13391387K1 >>
Hello Brian,
>>
>> I am sorry to hear that your device did not perform as it should while in the field.
>>
>> I do not necessarily think that the temperature was a factor in this instance but because you were participating in an outdoor winter activity I thought it might be worth mentioning.
>>
>> • Operational temperature range: -4 F to 140 F (-20 C to +60 C)
>> • Storage temperature range: -40 F to 185 F (-40 C to +85 C)
>> • Battery charging temperature range: 32 F to 113 F (0 C to +45 C)
I have heard of instances where the device shuts down if it gets too cold.
>>
>> If this happens again, follow the steps in the following link to do a soft reset on the device in the field.
>> Garmin inReach SE or Explorer is Unresponsive, Frozen or Behaving Abnormally
>> Thank you for choosing Garmin,
Matthew
Product Support
Garmin International
For 24-hour access to support videos, manuals, FAQs & more, visit the Support Center.
>>
Original Message ...
>> From:
brianb@vcn.com
>> To:
product.support@garmin.com
>> Subject: Inreach SE/ Turned Off
>> Sent: 10/02/2019 22:28
>>
>>
Web Self-Service Email Form Submission
>>
Description: | While snowmobiling today my Inreach turned off and was not able to restart. I was able to restart when I returned home and checked the support site and reinstalled the firmware. This has happened once before. What can I do to stop this? What if I would have had an Emergency and needed my Inreach? How do you restart it in the field? |
This is the e-mail response from Garmin read from the bottom up it copied that way.