HMK warranty

[thinksnow]

I just wanted to say thanks to HMK for there excellent customer service. I had a buckle break on one of my backpacks. I didn't even ask for warranty due to it being my own fault for the failure. i shot them an e-mail and they responded back to it in less than an hour. Lucas didn't even ask what caused the failure. He asked me which one failed and shot me an e-mail back and told me one was being shipped that day.

This is the type of customer service that keeps a company in business and keeps me buying their products. I just wanted to let you guys know about another company that stands behind their products and should be supported.

Lance

 

[tudizzle]

I had the same experience last year as well. But with a pair of pants. Seam came apart in a small section after a few rides. No questions asked here comes the new pants. They were even out of stock on my size so offered up an upgrade.

I'm thinking HMK must have hired Klim's warranty dept after they replaced them with the loophole finding lawyers they use now?