Heads up on FirstPlaceParts

[FirstPlaceParts]

FirstPlaceParts.com

Thanks for the couple of encouraging posts. As most of you know, a company always is informed of the bad experiences and usually not the good. Bad PR in just that bad, bad for the consumer and bad for the merchant.

So if I can fix the few problems we had the consumer portion will change which will also change our end of the equation.

Thanks
Mark

 

[FirstPlaceParts]

Order

Paul:

I emailed my sales staff and they will be getting back to you tomorrow with your order status.

Thanks
Mark

Mark, thank you for informing us of your situation.
much better understanding now.
always learn from past experiences.

p.s. - i still have a past order that needs addressed-order #24034
and now have a current one placed.
see i still have/had confidence in you and your company

 

[XFIRE800]

He's not lying when he says that they have a lot of items in stock. They truly do for example there was a large box packed full of 509 aviators waiting to be shelved last time i was in the store, and tons of klim gear.

 

[travydog]

I ordered some castle x coats for my kids, there first "snowmobileing" coats. we resevied them within a week of ordering them and my youngest ones was to big. called them and told them about it and within another week had the new one that fits great. This was all over thanksgiveing week i was really impressed with them and will do business with them again.

 

[paularis600]

FPP did as they say they would. got my call today, and Diane took care of my situation. Thank You very much! They are doing what needs to be done to improve and show that they are/is a reputable place to buy from.
i had also placed another order few days ago, and it will be here today.
once again thanks and you still have a customer here.

 

[Team Wild]

Glad to see FFP man up and say they know they have a problem and are fixing it. Its good to see a snowmobiling business busy in this climate. Thanks for letting us know whats going on.

 

[Spaarky]

Mark... do you actually have a open retail store in Aberdeen or is it just internet/phone sales?

 

[montanasledder]

Ive alwasy had good luck with them also. They also called about sscratchers that were on backorder and informed me. good service and cominication

 

[Mafesto]

Mark... do you actually have a open retail store in Aberdeen or is it just internet/phone sales?

They do have a store in what was once called the "Super City Mall".

I have had good luck with them & have recommended them to friends who had no problems either.

I am as guilty as most, but if you wait until shortly before a planned trip to order something, you are setting the situation up for a less than desireable outcome.

 

[newmy1]

Thanks for the couple of encouraging posts. As most of you know, a company always is informed of the bad experiences and usually not the good. Bad PR in just that bad, bad for the consumer and bad for the merchant.

So if I can fix the few problems we had the consumer portion will change which will also change our end of the equation.

Thanks
Mark

COMMUNICATION sure makes a big difference when these types of issues arise. I've had great service from you in the past and was surprised to hear of these issue, now I understand and will order from you again....why because you communicated with your customers.

Places like Team2 die because they go silent when issues arise. Guess what that does not make the issue go away.

Good on you FPP for be open, hopefully you get it fixed in the future!

 

[XFIRE800]

Mark... do you actually have a open retail store in Aberdeen or is it just internet/phone sales?

Yes it is in the Super City Mall behind kens

 

[rmk2112]

Kudos to Mark and his openness and candor

Opening and growing a business is hard. I'm a small business owner as well. Rapid expansion sometimes will show itself to our customers as "poor customer service", but once dialed in, it is always better than before.
It sounds like Mark views a "customer concern" as "an opportunity to do better", not a problem to be fixed. This is a sign of a good company, who is looking to the future on how to better serve its customers.
I have not purchased from FPP, but plan to in the future based on what Ive seen in this post.

 

[arcticridr]

I have ordered several things from Mark @ FPP and have always had a great experiance, from the initial order to the shipping they have always been great.. To be growing in this economy is nothing but a good thing like you are aware of, service needs to keep pace with business.... so keep up the good work and thanks for having what I needed and at a great price!!

 

[FirstPlaceParts]

First Place Parrts

Hello All:

Thanks for the positive replies. As a few have noted we are a growing company and have outgrown our current location and need a larger building plus more people.

We will be adding many more parts for next year and do not plan on having the problems we had this year. More space and more people will, hopefully, fix that.

***The only problem with this is that it interferes with my snowmobiling trips, it's hard to leave when there is work to be done. I usually go to Togwotee, Cook City or any place that has snow a few times a year. I did make my first trip this weekend to the Black Hills with my 11 year old boy. He is riding a 600 XP mountain sled, for 11 he is pretty good. Hopefully this pays off when he is 15 or 16. When I get stuck his job is to dig me out. As most of you know, with kids, we pay the bills the least he can do is dig me out.


Again thanks for the understanding:
Mark

 

[xf800]

their store is a snowmobilers heaven they have alot of stuff on hand If your in Aberdeen sometime go in and check it out Awsome place! Just wish I had money to buy something (haha)

 

[05900]

Met Mark at Togwotee saw him in Boise and ordered parts he did not have at the show,they shipped as soon as possible NO Problems GREAT service I will order again!!

 

[djm]

Ordered a Boss seat the first week of January and had it three days later. Super service for that time of year or any time of year for that matter! Ordered Klim coat a year ago with no issues. I definitely recommend Firstplaceparts to all my friends.

 

[klimrmk]

I have bought lots of stuff from Mark and the women of First Place Parts. They are very customer oriented and make sure you are please with your order. As far as selection they have everything you could possibly think of and if it is something that needs to be ordered it does not take them long to get it for you. If you are looking for something that is not on their website call or email them and they can most likely get it for you as they are dealers for alot more companies than what is just on their website. Only had one problem with an order and they were quick to fix the mistake. As far as not getting something for a trip the easiest thing to do would be to order a couple weeks ahead of time instead of a couple days and you won't have any problems.

 

[Mafesto]

My buddy bought some stuff there yesterday.
They had everything he needed in the store.

 

[mattick]

Mark, thanks for response. I did recieve credit for the shipping. The only remark I have is if there is a problem with an order, an e-mail, since I ordered online, would be nice. I ordered from you because of word of mouth, which is still the best bang for the buck advertising you can get. No hard feelings on my part, thanx again.