Darin is a great guy to do business with. I have several dealings with him and he always puts customer service above making a profit (just like you saw here).
Darin's a good guy. He meet me at his place of work. so that I could get my cables once. Went out of his way for me. Sponsors good causes, and works his buttt off. I guarantee you haven't meet many people like him.
Actually you all are wrong...Darin sucks. The nerve of the guy for making me buy one of these shirts (pictured below), making me help keep my public lands open for riding, and for producing quality gear for me to put on my sled. What a major league A-hole.