FXR Warranty

[coletrain]

Has anybody here had to warranty anything from FXR before? My leg zipper fell apart and I'm having a terrible time getting them to respond to my emails and phone calls. Its like they don't even care that i own over $1500 worth of their gear and I'm having trouble with something that was purchased directly from their website. I know alot of people are gonna say shoulda bought brand ______, fill in the blank with your brand of choice. All i can say is that i probably will not ever purchase anything with the letters FXR on them again!

 

[NorthMNSledder]

Sent you a PM.

 

[goridedoo]

Has anybody here had to warranty anything from FXR before? My leg zipper fell apart and I'm having a terrible time getting them to respond to my emails and phone calls. Its like they don't even care that i own over $1500 worth of their gear and I'm having trouble with something that was purchased directly from their website. I know alot of people are gonna say shoulda bought brand ______, fill in the blank with your brand of choice. All i can say is that i probably will not ever purchase anything with the letters FXR on them again!

Dealt with a lady in the warranty department a few years ago in regards to a brand new, tags still on pair of gloves that had stitching missing on one of the fingers. She was a NASTY B and would not even try to help. Needless to say, I have spent $3000+ On gear since and not a penny has gone to them a not a penny will- ever again.

 

[coletrain]

After emailing and calling them for the last 2 months to get something done they finally picked up the pants for warranty. I have sent them at least 8 emails, most of which I still have in my sent folder and I have called them at least 5 times. I will update as to what they say/do for me. It better be a free repair job or else smoke is going to roll out of my ears and i will not buy their products ever again.

 

[goridedoo]

After emailing and calling them for the last 2 months to get something done they finally picked up the pants for warranty. I have sent them at least 8 emails, most of which I still have in my sent folder and I have called them at least 5 times. I will update as to what they say/do for me. It better be a free repair job or else smoke is going to roll out of my ears and i will not buy their products ever again.

Hope you have your receipt

 

[coletrain]

yeah i ordered them directly off their web site.

 

[groomerdriver]

I had a pair of gloves that ripped at the seams in multiple places after just normal use. Took them to the place I bought them at, they sent the info off to FXR and had them warrantied in under a month. Pretty easy IMO.

 

[volcano buster]

I have an FXR coat that I have been happy with and bought my daughter some BOA boots for this winter. I have my fingers crossed.

 

[coletrain]

I had a pair of gloves that ripped at the seams in multiple places after just normal use. Took them to the place I bought them at, they sent the info off to FXR and had them warrantied in under a month. Pretty easy IMO.

I guess i forgot to mention that it took over 2 months for them to finally pickup my mission x pants and denied my request about the boa focus boots that have a broken boa guide on the tongue because i purchased them off of ebay brand new instead of from a dealer. I understand the boots because they didnt come from a dealer but me having to call them and email them repeatedly to get my pants fixed really frustrates me. I feel that if i did not take time to call them that they would not have done anything about it because they were not responding to my repeated emails.

 

[74craig]

I guess i forgot to mention that it took over 2 months for them to finally pickup my mission x pants and denied my request about the boa focus boots that have a broken boa guide on the tongue because i purchased them off of ebay brand new instead of from a dealer. I understand the boots because they didnt come from a dealer but me having to call them and email them repeatedly to get my pants fixed really frustrates me. I feel that if i did not take time to call them that they would not have done anything about it because they were not responding to my repeated emails.

BOA should take care of you try them direct, worth a shot!