Frustrated with 509
- Thread starter M8Chris
- Start date
Very busy time of year, but I can understand your frustration. Like maddog said, send him a PM
I
Icedog
Well-known member
I've never had a problem; and that's shipping across the border. I wouldn't worry; your stuff will show up.
G
Going Up
New member
I know when your waiting for something to show up excuses don't do much, but Tom is a great guy and runs a great business. I have never had anything but a great experience dealing with him.
I am sure he is just caught up in the snow shows. Shoot him a PM and he'll take care of you.
I am sure he is just caught up in the snow shows. Shoot him a PM and he'll take care of you.
I know he has been at the snow shows. I've had good luck with him. My order was screwed up because I have a PO box and the order got shipped to my physical address. Not really his fault, but we worked it out. I think it is a small operation, so it's not like an operator or service dept. is available. PM him and I'm sure he'll take care of it.
tom is a VERY busy guy, he is the owner/ operator of 509 and is the only person that is taking care of the movies, clothing, goggles, and helmets and getting things shipped out. I know that you have had to wait quite a while but tom will come through
Very stand up guy. Last year sent me the wrong size t-shirt with my order and when I called to ask about it (complain) he sent the right sized shirt and told me to keep the small one for the kids. He will be seeing my business again for sure.
X
X2Freeride
Well-known member
I couldn't find a phone number. Very disappointed with 509 right now.
Here you go bro...
Tom Delanoy
509 Films
5710 S. Hailee Lane #131
Spokane, WA 99223
509-999-3968
OR he should put on his website that things will be shipping slow this time of year. Most other companies ship stuff out in a couple of days and most the next day. Would it be so hard for Tom to just put something on his web page that says items may take (however long) to ship. then we would not get these same posts every week!!
To date I don't believe anybody has been screwed over by 509.
It's part of running a company and you have to deal with it. If you are going to be out of town for weeks on end during the busy ordering season then get some help in getting your orders shipped out or send these people an e-mail right after they order saying you will ship when you get back into town and give them a date.
O.K. rant over
I agree a little with Hatchers here.
I had a recent order that was slow and I needed to change things. They were difficult to contact. When they finally did, they told us they had been at a show. They were cool and it seems they are dealing with things well right now.
I am sure Tom is a great guy but there are a few things they need to work on with their website and ordering dept. He should be glad to hear some of the feedback.
I had a recent order that was slow and I needed to change things. They were difficult to contact. When they finally did, they told us they had been at a show. They were cool and it seems they are dealing with things well right now.
I am sure Tom is a great guy but there are a few things they need to work on with their website and ordering dept. He should be glad to hear some of the feedback.
You can have my sticker
No problems with 509. The few times I needed a question answered and Tom was back with me, with in minutes with an e-mail.
X
x-guy
ACCOUNT CLOSED
bottom line is you will get your stuff, he seems like a very stand up respected guy, and is not one to screw anyone over.
Having said that I hope Tom can take some light hearted advice, as I have seen many of these threads over the years here and HCS, and hate to see a good company get any kind of negative attention.
Tom, I understand your a very busy man, it means your business is doing well which is awesome, but it may be time to get a person to help you, or look at ways you can still communicate with customers for when your away (blackberry might solve this?), its hard to grow your business past a certain point doing it all by yourself. While you are promoting and expanding your product and brand which is good, I believe your taking for granted the loyalty of the customers you already have by leaving them without answers for so long, so often, to be honest its just not something you would expect to see from reputable business even though most of us know you are. Reputation is about the hardest thing to build and the easiest thing to lose, don't risk loosing yours for something as simple to fix as customer communication.
Having said that I hope Tom can take some light hearted advice, as I have seen many of these threads over the years here and HCS, and hate to see a good company get any kind of negative attention.
Tom, I understand your a very busy man, it means your business is doing well which is awesome, but it may be time to get a person to help you, or look at ways you can still communicate with customers for when your away (blackberry might solve this?), its hard to grow your business past a certain point doing it all by yourself. While you are promoting and expanding your product and brand which is good, I believe your taking for granted the loyalty of the customers you already have by leaving them without answers for so long, so often, to be honest its just not something you would expect to see from reputable business even though most of us know you are. Reputation is about the hardest thing to build and the easiest thing to lose, don't risk loosing yours for something as simple to fix as customer communication.
