R
Rush44
Well-known member
With all the complaints about people not getting or getting the wrong fit kits I've been in discussion with a couple of you individually like Ryan Willden about seeing who I could lean on to make something happen. I was put in contact by some Timbersled originals with Polaris and it seems like we've really stirred the pot. Polaris has admitted to creating a lot of these problems through poor execution and limited communication and is definitely going through some tough acquisition pains. They know they have let some of their riders down during this process and they want to help make it right. I have volunteered to help get information from those of us online who have received incorrect fit kits so that Polaris can get you the right parts immediately.... either to your door or to the dealer you prefer. I understand none of you in this situation want something "extra", you just want what you paid for. Let's get you what you need now so you can get on the snow. Missing parts, stuff from 2015 kits stuffed in a 2017 order, wrong parts.... it doesn't matter. Please contact me via Private Message. You can comment on this thread but when it comes to what you need I'll be asking for your bike model/year, your real name, the kit you have, and the parts you need on a one on one basis so I'm sure we have everything right. And I don't mean it may ship sometime next week.... I'm being told they will ship immediately and the contents verified, not just pulled off a shelf. I do know that Polaris wants to do the right thing and make it's customers happy... I think that right now they need a little help since acquiring a small business (based on their arsenal of brands) and learning some hard lessons about true customer support.
Thanks folks! Hit me up!
Thanks folks! Hit me up!