Dealership Issues - Recalls not done

[WFOWA]

So here's my story:
Bought a 2012 proclimb with 80 miles on it.
Took it straight to dealer (Big Ds Motosports in Woodland Park, CO) to get remaining recalls done (0637-416 Update Kit Driven Clutch and 1637-407 Update Kit)

Picked the sled up when they were done and rode and had a great time for 600 miles. Sled started losing R's bad. Then sled REALLY started losing Rs and wouldn't backshift. Secondary clutch won't even open now.

Brought it to a different dealer as I wasn't happy with the way woodland park dealer tried to overcharge me $400 on a motor rebuild for a different sled, left sled outside in rain with exposed motor and parts, trying to tell me that my 70 gram weights will work just fine at 11,000 ft, then after I told him no, he sold me 4 weights 67g ("because that's how they apparently come from CAT").

New dealer tells me the recalls were not actually installed...
Woodland park dealer gave me a receipt and everything saying that the recalls were done.

Now the new dealer is telling me to call Arctic Cat to get the situation figured out...

Is this something that I truly need to handle on my own? I feel the new dealership should resubmit the recall work and do it. I shouldn't even have to pay a deductible for the work. Because of the acts of one person in Woodland Park, I have lost over 3 weekends of qualiting riding, Drove out of my way to get the ACTUAL work done, caused AC to look bad, and taken up many other peoples time as well.

Oh yeah, blew a belt (first 084) and probably ruined my spare having to get the sled out of the back country with 2+ foot of pow with an inoperable secondary clutch.

I have a call in to AC now waiting for a response, who knows when. I will likely end up paying for all of this out of pocket and spending much time on the phone with AC trying to get reimbursed.

So far I got a phone number from the new dealer: 218-681-9851
Any better numbers to call? I feel this is a special case beyond, what should be covered by warrant and what shouldn't.

Thanks and sorry you had to put up with my complaints.

Lack of quality service in my area is pushing me that much closer to a polaris.

 

[leadfoot33]

**** that sucks, call the AC number everyday. leave a message (dont get mean or snotty doesnt end well) they will get back to you and explain your situation i am sure they would help ya in this one and perhaps even have a talk with the dealer that didnt do the updates. (i would also check on if you got the extra year warranty cuz if they didnt do the updates who knows what else they didnt do) and of course tell them the new dealer your dealing with told you to contact them. i would try to get 2 new belts out of them as well saying with updates it should not have blown the belt and that the 2nd is now ruined due to this issue.

 

[stingray719]

Very odd, I have had 5 different transactions with Bid D and have been very satisfied.

The "new" dealer that told you the updates had not been done what was there name? I only ask as any he said she said its very hard to know which side is correct. I have seen dealers blame each other for issues that were not right especially if it meant extra work for one of them.

Also odd you took it someplace where you had already had a bad expeience. Not doubting your story just loking for a little clarification.

 

[WFOWA]

took both my 2010 and the 12 there at the same time. got most of the bad experiences at once sadly so no warning for me. new dealer tells me he fired the mechanic that now works at big d. sorry no name calling of the new dealer that hasnt truly done me wrong. definately could use some more customer service from them but at least they arent frauds


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[duc848]

The dealer should be the one going to bat for you to get the recalls done, not you making calls to AC. If a dealer told me that I needed to handle it with AC I would be on my way to pick my sled up before I hung up the phone.

All the "new" dealer should have to do is snap a few pics, send them to the Service Rep to show him/her it wasnt done as stated, and get it handled. It should not be your responsibility to chase down getting a recall done.

Both dealers are bad, one is a deadbeat, the other has very poor customer service.

 

[Get.Slicked]

SO where did the sled come from? Used from a dealer, or from a private party?
The second dealer, really does not need to go to bat for you... even after the first broke your trust. The flat rate labor that is payed for all these bulletins, is minimal, at best. So the dealer is technically losing money on the work, but is doing it out of support for his product. Why should he take care of you now? He was the second choice.
Why not just take it back to the first dealer and call them out.

 

[duc848]

SO where did the sled come from? Used from a dealer, or from a private party?
The second dealer, really does not need to go to bat for you... even after the first broke your trust. The flat rate labor that is payed for all these bulletins, is minimal, at best. So the dealer is technically losing money on the work, but is doing it out of support for his product. Why should he take care of you now? He was the second choice.
Why not just take it back to the first dealer and call them out.

I am sorry but like I said before if this is the attitude of the "new" dealer I would pick up my sled and never go back. I have been in the powersports industry for 15 years now as a service manager. The first problem should have never happened but the second problem any stand up customer service oriented dealer would just handle and deal with AC after the customer was back on his/her sled.

It amazes me that people still keep going back again and again to dealers that treat people like this.

 

[WFOWA]

SO where did the sled come from? Used from a dealer, or from a private party?
The second dealer, really does not need to go to bat for you... even after the first broke your trust. The flat rate labor that is payed for all these bulletins, is minimal, at best. So the dealer is technically losing money on the work, but is doing it out of support for his product. Why should he take care of you now? He was the second choice.
Why not just take it back to the first dealer and call them out.

sled is already apart at new dealer and I really wouldnt want old dealer working on it anyway. plus I dont feel like driving multiple more hours to take care of something that should have been right the first time




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[stingray719]

WFOFA honestly I don't believe it. I will give you the benefit of the doubt and say the "new" dealer may have told you the update had not been done when it actually had though. Did you personally check part numbers to see if it had not been done? I bought my 2004 Powerstroke for pennies on the dollar from a guy that the Ford dealer told him the engine was bad and the only problem was it was low on engine oil (powerstrokes use engine oil for the high pressure fuel pump, low oil = no run) so I know it does happen. So do I believe this nameless dealer or a dealer I have dealt with for years?

And seeing you had said in another thread that they overcharged you $500.00 on other sled and in this thread you said $400.00 your word is suspect.

At any rate I would suggest you keep the parts in case BigD decides to take legal action over this post. As in real life when you make an accusation that someone has stolen from you ( reciept and work not done) you may be required to prove it.

Honestly, I would have at least gone back to BigD's and tried to resolve it first.....but thats just me.


P.S. the reason I am on the Cat forum is I plan on buying a Catahaha either this year or probably next.

 

[apex jeff]

Sorry for your troubles. I don't know what to offer on the dealer situation,but I do have a suggestion. On mountain sleds running in 2+ ft of powder I like to blow out my clutches after every ride, I also like to do a complete clutch cleaning and wash the belt every couple hundred miles. If you were able to go 600 flawless miles without a clutch service in mountain riding condition,I think you did pretty well. I've also gotten in the habit of pulling my side panel when we stop for a break or lunch,gives things a chance to cool and good to take a peak.

 

[WFOWA]

WFOFA honestly I don't believe it. I will give you the benefit of the doubt and say the "new" dealer may have told you the update had not been done when it actually had though. Did you personally check part numbers to see if it had not been done? I bought my 2004 Powerstroke for pennies on the dollar from a guy that the Ford dealer told him the engine was bad and the only problem was it was low on engine oil (powerstrokes use engine oil for the high pressure fuel pump, low oil = no run) so I know it does happen. So do I believe this nameless dealer or a dealer I have dealt with for years?

And seeing you had said in another thread that they overcharged you $500.00 on other sled and in this thread you said $400.00 your word is suspect.

At any rate I would suggest you keep the parts in case BigD decides to take legal action over this post. As in real life when you make an accusation that someone has stolen from you ( reciept and work not done) you may be required to prove it.

Honestly, I would have at least gone back to BigD's and tried to resolve it first.....but thats just me.


P.S. the reason I am on the Cat forum is I plan on buying a Catahaha either this year or probably next.

Well sorry to say it but you are spot on. New dealer misinformed me to believe the recalls were not done. BIG D's did in fact do the recalls...
Nothing like being given misleading information and running with it.

As for the new dealer, they charged me 6.5 hours of labor for tune and service and to determine this and to fix the issue which they tell me was just loose nylon ramps on the secondary...

I told them to investigate the secondary but somehow they ended up spending 6.5 hours going through the sled... (2 hours for getting into chaincase and however much for a tune and service, but to spend however many hours on whatever else who knows. ALL WHILE I BELIEVED IT WOULD BE WARRANTY WORK. I initially wanted to just bring them the secondary, they told me they needed the whole sled to claim warranty work.

I do blow the clutches out before every weekend, wipe the sheaves down, and clean the belt.

New dealer tells me is waiting for CAT to tell them if it is warranty work or not. But I still had to pay the bill to get the sled out of the shop after waiting for the owner to return but he didn't. stressful situation.

 

[Phizzer]

Wow dude. Sorry to say, but you are getting jerked around. I would have told that shop to PI$$ off, rounded up a few of my buddies, and took my sled. I would be on the phone with CAT like yesterday. I want to give them the benefit of the doubt and say they will take care of you, but regardless, they need to know how that dealership is reppin their product. Damn. Very sorry to hear this and very sorry to learn how ****TY and SHADY some dealerships are.

 

[CO_MapMaker]

Did I miss something, who is the new dealer??

You threw Big D under the bus, now let us in on who the real schmuck is.

 

[izzni]

It is all warranty work. You didn't ask them to "tune" it right? The sled was broken, they need to fix it.

I can see why they are trying to **** you though. Dealers loose money on warranty work, so they have incentive to deny the warranty.

 

[duc848]

I think this whole story is a crock. One dealer who did the work totally got thrown under the bus all over the place for no reason. Now the next dealer is trying to charge you for work that you didn't authorize? Like I said earlier I have been doing this for a long time, sometimes the real problem is standing across the counter form the service advisor.

So now tell us the REAL story and clear the names that need to be cleared so there is no misconceptions.

 

[izzni]

Brought it to a different dealer as I wasn't happy with the way woodland park dealer tried to overcharge me $400 on a motor rebuild for a different sled, left sled outside in rain with exposed motor and parts, trying to tell me that my 70 gram weights will work just fine at 11,000 ft, then after I told him no, he sold me 4 weights 67g ("because that's how they apparently come from CAT").

Lack of quality service in my area is pushing me that much closer to a polaris.

Ignoring the recall work being done or not done, this here is far more damning...

 

[WFOWA]

I think this whole story is a crock. One dealer who did the work totally got thrown under the bus all over the place for no reason. Now the next dealer is trying to charge you for work that you didn't authorize? Like I said earlier I have been doing this for a long time, sometimes the real problem is standing across the counter form the service advisor.

So now tell us the REAL story and clear the names that need to be cleared so there is no misconceptions.

Well the story isn't a crock but it sure is a crappy story.

Big D has been cleared of fraudulent acts by the truth coming out, the truth about leaving parts outside, selling me 4 weights, telling me 70 gram weights at 11k would be fine, and attempting to charge me for extra parts and labor are still there...

Sorry I ran with information that was given to me by the new dealer.

There was no service advisor at the new dealer.

I'm done naming names.

Yes it is my fault. I'm not a mechanic and I don't know how to properly diagnose clutching issues and I obviously didn't research dealerships before bringing my sled there. Still 6.5 hours of unauthorized work, the sled still didn't run right. got towed out yesterday. I guess learn from my ignorance. Obviously you as a service manager would never deal with this as you would probably fix your own machines.

I understand why you feel like blaming me.
I posted false information given to me without verifying the truth before hand. Actions based on emotions never seem to work out too well.
If you were in my shoes I'm sure you'd be pretty frustrated too.