I can fully understand all that you are saying, and yes everyone deserves a second chance, but I personally talked with Jeff, on about 3 different occasions about my seat, I also talked with his son, Isaac even went as far as to say he would build me my seat and have it delivered the first week of January 2012, This was after losing my order for the third time in their new office. I also am the one who called Jeff in summer of 2011 and brought to his attention that the first release of the the new Super Q can he sent out to me and some buds did not fit the pro rmk with electric start because of the battery bracket. He gladly thanked me because he had not fit the can to the 12 yet and was going off of the 11. So, Skinz definately knows who I am, they know the dealer I oredered through, they had said more than once that I would be getting my seat right away, if you remember, me and you even talked about this over the phone on February 3rd when Jeff asked you to get ahold of me to call him personally...yeah, I'm that guy, and Yeah I still don't have a seat. So should I start from scratch, wipe the slate clean and try again??? What would you do in this situation, would you call this customer service?? I am not mad anymore, mad was 6 months ago, I am now bitter. I don't mean once again to rant, but after your reply about trying them again the whole story needed to be told. And as far as ordering from another dealer, my dealer is one of the best in the Northwest, I am a loyal customer, at least one new sled a year and everything from sunglasses to Turbos go through him, I would never go anywhere else, he has always been able to get me anything under the sun within a couple days, except for SKINZ products, and if that's the case then I guess I don't need anything from SKINZ.