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GMCRMK
Well-known member
By this I think you're saying Polaris is not asking for the parts to be returned for inspection. This is a dealer issue 100% IMO
Broken motor mount-polaris denying warranty
- Thread starter coyoteman
- Start date
By this I think you're saying Polaris is not asking for the parts to be returned for inspection. This is a dealer issue 100% IMO
My dealer goes to bat for me, even when I didn't buy the sled new (and therefore not from them). Polaris had made a stink about the fact that I have 10-58's instead of 10-60's for weights (I ride above 9,500'). Polaris eventually took care of it, but to argue over weights when it was a scuffed piston? Makes me rethink the value of a Polaris warranty.
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tomlee76
New member
I broke one on my SB and it did get up into both clutches and ruin them. The sad fact is that Polaris considers the motor mount a bolt-which the warranty specifically says is not covered. Sucks I know but there are ways around it, depends on the dealer they should know that and work around and thru the system. Made a huge mess on my sled, ripped the oil line out of the crank case as well-thankfully I only rode another 20 miles to get home not knowing that was cut. could have been much much worse.
Dont mean to be an a$$ but how is a bolt not covered on a bumper to bumper warranty?
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duc848
Well-known member
Like what was said before if your talking to a salesman or if he is the only guy there you can talk to then find a new dealer. This has happened to me before a few times on the dealer side, meaning we ATE it if the manufacturer ended up denying it after the fact which can sometimes happen. I can't believe a dealership would send someone a bill months later for a denied warranty claim.
Don't pay it. It's a shady thing to do to a customer.
Don't pay it. It's a shady thing to do to a customer.
Holy man guys. Do you guys all treat Polaris and your dealers like this. If you do then you deserve to get screwed. Any how the repair should be covered under warranty and if Polaris denied it then there should be a good reason for it from Polaris. THE DEALER DOES NOT DECIDE ON WARRANTY. They did screw up though as they should have notified you of the issue without sending you a bill and got you involved with Polaris in getting it covered. To just sh*t on them because it isn't just handled is not the way to do it. Work with them. get the warranty claim number and make a few calls and if you find out they are double dipping then you should unload on them. I ran a Polris dealership for 14 yrs so i know how it works.
If a person plunks down 12 grand on a new sled and ANYTHING goes wrong in the first 100 miles not clearly attributable to owner neglect or stupidity then it SHOULD be happily, enthusiastically taken care of by any combination of the dealer and manufacturer.
Period.
If a dealer balks at any of this they deserve all the crap you can heap on them.
Period.
If a dealer balks at any of this they deserve all the crap you can heap on them.
Talked to the dealer yesterday. Sounds like they are going to cover me on this. It does suck polaris has to be so hard to work with on some things. They do want me to think about a 2012 though, decisions decisions. I may want to visit with polaris on warranty before though.
I am glad the dealer is helping me out, I purchased from them only because they have been very good at helping us out over the years when we were not purchasing from them. So, it was time to help them out for a change.
I am glad the dealer is helping me out, I purchased from them only because they have been very good at helping us out over the years when we were not purchasing from them. So, it was time to help them out for a change.
What do you think that that 12 grand went in the dealers pocket? Do you think he has a factory biulding sleds in the back. The main priority would be to get the sled repaired as soon as possible for the customer and explain to Polaris that the type of failure should be covered under warranty. Polaris should go by the dealers recomendations and cover it. If they say no it is not the fault of the dealer. The dealer at that point should try again and possibly get the customer involved if Polaris won't listen. I have done many times. The customer gets to see how hard the dealer is trying for them and Polaris gets to see that it is not just another work order but an actual person that bought them machine that they manufactured that is looking for warranty.
If a customer just crapped all over me just because I didn't just " eat it". I would not be to interested in helping that person in the future. It always comes back around.
allblowdup, I did not crap on my dealer about this deal, I may have said some choice words, I feel they did try to back me from the start. The only comment by my dealer that made me wonder was that they were saying polaris denyed it because of missing parts. The missing parts, which the mechanic had to un bolt, were left on my sled, other than the broken bolt, and we found them in the back of the pickup when we unloaded the sled.
I have e-mailed polaris about this and told them my feelings on their warranty, we'll see if they respond back.
I have e-mailed polaris about this and told them my feelings on their warranty, we'll see if they respond back.
Yes, sorry about that. I should have directed my comments to the other posters that were telling you how you should deal with your dealer and how they would never put up with it and so on. Your dealer should be able to get Polaris to go for the warranty even with the missing parts because of the nature of the failure. Polaris may have denied the warranty because they asked for the parts back and never got them. Alot of the time they don't ask for them but out of the blue they ask for some of them. The dealers job at theis point is to convince Polaris that the failure should be covered.
So we're clear, I'm not advocating a customer "crap" on their dealer. I made a general statement that material and/or mechanical failures on a brand new machine should be covered without resistance. Between the dealer, the factory rep, and Polaris, a timely solution to the customer's issue(s) should be a priority. The customer should not have to resort to getting service only after wearing people down, which appears to happen pretty often.
I appreciate that the dealer didn't engineer the sled and is not responsible for poor design or craftsmanship, but the dealer is responsible for set-up and I have 2 riding buddies on other brands who are going through the warranty d--k-dance right now because the dealer set the sled up incorrectly in one case, and failed to tighten some bolts during servicing in the other.
In both cases the dealers are acting as if they're doing these guys a favor by fixing their own mistake. That's BS.
If I break my machine because I did something stupid, I grit my teeth and pay my "Dumb Tax". But if you eff my sled up? You better make it right...with a smile too, or I'm taking my business elsewhere. I understand that employees screw up sometimes. OK, fine, but that's where managers step in and smooth the waters.
I also appreciate that the margin on new sleds is not big (15% or so). Since that's the case, the dealer needs the new customer to come back for parts, accessories, and service. You'd think they would prioritize customer satisfaction. You'd also think that the manufacturer would be smart enough to realize that the dealerships bear the brunt of customer disatisfaction when they field a troubled model. They too have a vested interest in keeping the customer happy and their dealerships in business.
I want my local dealership to stay in business and I'll happily give them my ducats but I want value for my money. I measure a large part of that value by how they treat me after they've taken my money.
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