Anyone Happy with their Mirage/Image Sled trailer??

[cv]

I am writing this wonderring if anyone is having any luck with their Mirage Snowmobile trailer? I bought mine a year and a half ago and have had nothing but problems with it since day one. Here's my list of problems so far in no particular order 1. My brakes fell apart on the way home from the plant in Boise, Id I'm still waiting for them to help out in any way at all there!! 2. My fender is falling off the outside of the trailer and they tell me it is too expensive to fix it properly -- they mounted it incorrectly putting the mounting screws into thin air and they told me to just add more, because I'd love to have a bunch of extra screws and empty holes all over my fender where they mounted it incorrectly. 3. The factory installed propane tank for my furnace under the side of my trailer fell off onto the highway and drug by the hose until I saw it, apparently it's too expensive to ship me a new tank or pay to have it mounted better, I guess one bolt per end spot welded to the frame is plenty to hold a 50lb steel bottle from falling off. after about 5000 km. 4. I have a loaded High Mark Package and it comes with a really handy work bench and sitting bench that are falling apart because they turn out to be very flimsy as well. 5. My axle was made incorrectly the rubber was installed to far in on the torsion axle thus creating an allignment issue shredding my one rear tire also not covered because neither Mirage or GDC axle make any mistakes when producing these. 6.My wheel seals are leaking terribly causing the brake shoes to get oil soaked and rendered useless 7. The factory supplied Fuel pump barely works at all and apparently their new trailers have better pumps but they won't give you the upgrade at all.


Just some crap mine has given me so far I am curious if anyone else has had similar problems with theirs??

 

[Superdutytd]

Wow umm I'd be dragging the thing back to the factory.

 

[chief 8101]

I know that some dealers dropped Mirage over the past few years for warranty issues and how it is almost impossible to get them to cover anything under warranty. I bought a 34 foot loaded trailer earlier this year and so far so good on everything with it.

Hope you get some help in getting yours fixed. Do you have a local dealer that you actually bought it through? I would start with them.

 

[cv]

Wow thanks for the quick response!! to answer your questions Yes my dealer has tried over and over to get any of this covered. I trust him he is a close friend but I don't expect him to pay out of pocket for repairs on defects that the factory says they cover. He also has the exact same trailer which we both ordered at the same time and he has had all the same problems in the same order as I have so I know if he has something fail his will do the same and vice versa. and as far as dragging it back to the factory that would take me 2 days to drive there and 2 days home plus the time there so I really can't waste a week off work or on holidays!! It's over a thousand miles away and they seem to use that to their advantage because they make you send pictures again and again but tell you they are not clear enough or some other bulls#!t.

 

[jokerman]

Just ordered a 28' deluxe w/options 2 weeks ago, did some research on them and was reassured that the quality issued was resolved, Sorry about your trailer hope I don't have those problems

 

[dlg686]

I bought a mirage highmark extreme last year. On a trip in the mountains last year we found out that when they welded the axles to the frame they only spot welded one side and forgot to finish. First big bump we hit axle broke away and pushed back into the wheel well completely shredding the tire. Luckily we found a guy with a small repair shop still open on a sat night in a town of about 700 that welded it back up for us and changed the tire. We took pictures and mirage reinburst us for our bill and gave us a new tire. And my gas pump sucks to. Takes 10min to fill up a sled

 

[cv]

I bought a mirage highmark extreme last year. On a trip in the mountains last year we found out that when they welded the axles to the frame they only spot welded one side and forgot to finish. First big bump we hit axle broke away and pushed back into the wheel well completely shredding the tire. Luckily we found a guy with a small repair shop still open on a sat night in a town of about 700 that welded it back up for us and changed the tire. We took pictures and mirage reinburst us for our bill and gave us a new tire. And my gas pump sucks to. Takes 10min to fill up a sled

was wonderring where are you from? are you Canadian or American I think they don't care at all if you are from north of the border!!

 

[bosscat800]

I think I would place this piece of S##t trailer in the showroom, via the main wall to the showroom. I would also let them see me in a "out of body" experience. Thats just me, maybe a little extreme, maybe not? bosscat800

 

[Sammy]

This will be my fourth season for my Xtreme snow and no real problems. The only real complaint is the fact that the walls are not sealed and you get as much dust inside as outside when hauling the quads. Winter time is no problem and find it to be a great pulling trailer. Love the features of the floor and wide front door. Overall i have been very happy with mine. Sounds like Mirage still hasn't got their quality checks in place yet after all these years. Sorry to hear about all the problems, good luck to everyone.

 

[Extreme-One]

I had an older Mirage that was one of the first ones built of the Extreme Sport series and I had a lot of the issues you're having... I guess I'm lucky though... I live about 30 minutes from the factory and they took care of all my issues and did some things to upgrade it without me asking.

Call Curtis (warranty/claims), if you haven't already and get this resolved. I don't know the owner directly but after my trailer was in for the third time he got with me and Curtis and made sure all issues were corrected. One thing I had when I talked to them was a list of issues and I was polite and not "in there face" about the problems I was having.

This was a number of years ago and sense then I've gotten another one, two years old, and I've had only one issue and I got that fixed when I picked it up. I pull it approx 10,000 miles a year if not more.

 

[Dogmeat]

I wouldn't piss on my Mirage trailer to put it out if it was on fire.

I've had nothing but problems and QC issues with mine, this is only the 3rd season I've owned it too.

 

[cv]

I had an older Mirage that was one of the first ones built of the Extreme Sport series and I had a lot of the issues you're having... I guess I'm lucky though... I live about 30 minutes from the factory and they took care of all my issues and did some things to upgrade it without me asking.

Call Curtis (warranty/claims), if you haven't already and get this resolved. I don't know the owner directly but after my trailer was in for the third time he got with me and Curtis and made sure all issues were corrected. One thing I had when I talked to them was a list of issues and I was polite and not "in there face" about the problems I was having.

This was a number of years ago and sense then I've gotten another one, two years old, and I've had only one issue and I got that fixed when I picked it up. I pull it approx 10,000 miles a year if not more.

I have only been polite so far through all of this and every time I send in the request it gets lost, shuffled to the back burner or I am told that its too expensive for them to send out the parts. I have tried to be diplomatic about this but have had absolutely no help at all. Curtis in my opinion so far treats the warranty purse like it is his personal savings account. And black mailing my dealer that they won't service his trailer or mine unless he buys more inventory which is insanity. On a brighter note one of their sales reps called my dealer and he explained to the sales rep about this and he says he is going to try to get to the bottom of this! Here's hoping if I get any results I will post what was done to help correct my shopping list of flaws and problems associated with about 6000 KM of towing

 

[X2Freeride]

I have only been polite so far through all of this and every time I send in the request it gets lost, shuffled to the back burner or I am told that its too expensive for them to send out the parts. I have tried to be diplomatic about this but have had absolutely no help at all. Curtis in my opinion so far treats the warranty purse like it is his personal savings account. And black mailing my dealer that they won't service his trailer or mine unless he buys more inventory which is insanity. On a brighter note one of their sales reps called my dealer and he explained to the sales rep about this and he says he is going to try to get to the bottom of this! Here's hoping if I get any results I will post what was done to help correct my shopping list of flaws and problems associated with about 6000 KM of towing

I think you better record some of those phone conversations with Curtis and then take them to the owner and explain to him your dissatisfaction.

 

[dlg686]

was wonderring where are you from? are you Canadian or American I think they don't care at all if you are from north of the border!!

I am a Canadian. I have a good dealer and he has looked after the issues but it still sucks to have a new trailer breaking down on you

 

[hottshot]

Yes have had issues with trailers as well first one the axles were welded out of line so it tracked down road like it was in a 80kt wind, didn't notice when picked up because it was blowing that hard... got it replaced after law suit filed now have another one that is less than perfect as well. going to get a Charmack this time.

 

[noob]

cv, I hear ya on the quality control issues. I had one, and loved it. but the quality control guy(does mirage even have a quality control guy) must not do his job. I had a 28' extreme trailer loaded up much like yours. I actually called the main guy at mirage, sent picutures and made the trek to take the trailer back. my issues were 1.they claimed they used old paint, and all the paint on my trailer was coming off, and surface rusting. 2 on the rear ramp door, both sides (of the header) were totally cracked and broken off. the rear ramp door swayed from side to side so bad(you could stand inside the trailer while door was down and push on one side of the trailer and get it rocking) it probably swayed out each side 1-2 foot. 3. insulation they use is a joke. the bubble wrap wouldn't keep ya warm inside a sauna let alone retain any heat. 4. the fuel tank under neath the trailer was sitting on top of my axles literally. nuts had come off. glad I caught that one.

so if you get a chance go check on your trailer what I just mentioned above here. if I was at the factory watching them build my next trailer, I would get a mirage. if not, I'm shopping for another brand.

 

[deaner]

Wow! Glad I found this thread because I have been getting quotes on new Mirage trailer. A guy sure doesnt need to this type of BS when shelling out for a new toy. Screwups are one thing........not standing behind them is absolute bullsh!t.

You just lost a customer Mirage.

 

[cv]

cv, I hear ya on the quality control issues. I had one, and loved it. but the quality control guy(does mirage even have a quality control guy) must not do his job. I had a 28' extreme trailer loaded up much like yours. I actually called the main guy at mirage, sent picutures and made the trek to take the trailer back. my issues were 1.they claimed they used old paint, and all the paint on my trailer was coming off, and surface rusting. 2 on the rear ramp door, both sides (of the header) were totally cracked and broken off. the rear ramp door swayed from side to side so bad(you could stand inside the trailer while door was down and push on one side of the trailer and get it rocking) it probably swayed out each side 1-2 foot. 3. insulation they use is a joke. the bubble wrap wouldn't keep ya warm inside a sauna let alone retain any heat. 4. the fuel tank under neath the trailer was sitting on top of my axles literally. nuts had come off. glad I caught that one.

so if you get a chance go check on your trailer what I just mentioned above here. if I was at the factory watching them build my next trailer, I would get a mirage. if not, I'm shopping for another brand.

I was at the plant to pick up my trailer and I can guarantee there is no quality control! My trailer was ready for a week and no one looked it over until I picked it up. I wanted to know a few questions before I left and they were less than helpful any of my questions were mostly answered with ummm and a blank stare. there were loose screws dumped all over the floor and the utility trailer I brought home as well was inside my trailer and they screwed pieces of plywood into my brand new poly bead floor for stops for the tires and to hold up the hitch which made me a little mad right off the bat. But so far it seems the bulk of the quality problems are on the fancy extreme sport models my dealer has sold some regular snowmobile trailers with 3500# axles and they have been pretty good. I just want them to honour what they guarantee in writing otherwise I might as well wipe my *** with all their waranty forms.

Thanks for the advice I'll check that tank on mine to see that seems to be par for the course Im sure its only being held by 2 bolts like my propane tank. The tank falling off was the biggest thing for me because that's a safety issue, (my dealer and I both had it happen within a month) if It exploded and killed someone who is liable? if a car maker had flaws like that the goverment would force them to fix it or not be able to sell their product!!

 

[Tec]

I've got an 05 mirage Excalibur car hauler, Never had any problems with it other than the tires are crap! they barley lasted 10,000 miles.

 

[hilinerider]

this is one reason i was lookin into a wells cargo or haulmark