509 Goggles - WTH??!!

[Bigrock33]

Hey Tom, sent you an email, a PM, and still not a single response. I paid for a pair of 2009 goggles at the SLC Snowmobile Show, Tom promised to ship them as soon as he got back from the show. Two weeks later, no goggles, no returned email or PM. I am not usually one to publically call someone out, but, by gawd, at least answer a PM or email. Anyone else in this situation? This would be the fourth pair that I have bought from him.

 

[AkHockey10]

In about three years this is the first complaint I have read about 509!

Tom is a stand up guy and will get this solved!

I to, have sent many emails to companies and have not had one reply. They get a ton of emails and no way can they return every single email they get. Do you know if tom has been online lately?

 

[R_8_N]

well if its the 4th pair you like them then? why smear the name?

Did ya try calling em?

http://www.509films.com/contact.html

everyone always says how they cant get em through pms and emails.....nobody says they have called em.

 

[03rmking]

Hey Tom, sent you an email, a PM, and still not a single response. I paid for a pair of 2009 goggles at the SLC Snowmobile Show, Tom promised to ship them as soon as he got back from the show. Two weeks later, no goggles, no returned email or PM. I am not usually one to publically call someone out, but, by gawd, at least answer a PM or email. Anyone else in this situation? This would be the fourth pair that I have bought from him.

Hi Larry, I did get your email and have been awaiting the shipping docs from the factory so I could respond with a concrete shipping date. Haven't received those yet. There was a shipping delay and they have just recently were airborne heading my way. So all the new 09s should arrive next week and start shipping immediately.

Everybody knows I respond to PM's faster than emails. Larry, last PM I got from you was on 10-18 at 7:15PM asking if I would be at the SLC show. Never received one after that.

I may not be the fastest shipper or the best email responder, but in the end I've never knowingly screw anyone and always take care of my customers. You're on your 4th pair, you know that.

 

[mtn_extreme]

That raises a concern for me as I bought a pair off of you ebay listings about a week ago and have not heard anything on my order (no confirmation). Why would you run "buy it now" auctions if you don't have the product yet?

 

[03rmking]

That raises a concern for me as I bought a pair off of you ebay listings about a week ago and have not heard anything on my order (no confirmation). Why would you run "buy it now" auctions if you don't have the product yet?

If you bought off ebay, ebay & paypal send you the confirmation. We have started taking these as pre-orders with a shipping date of Nov 7-14 as stated on our website.

 

[MTdream]

I just bought the new video, and I got to tell you, it gave me the shakes...I started to run around the house jumping off the couch...climbing the barkolounger, and leaping off the counters...

Evolution...BS, it made me regress!!!!!! I want my money back!!!!!




arent 09 sleds just getting delivered? snow just starting to fall? hmmm one would think we all lost our prom dress in overnight delivery...

cowboy up, give the guy some slack!!! I am confident he is a good peep, and has CLEARLY proven to be above reporach on the gear he sells!!!

oh and as for the video...KILLER!!!!!!!

 

[mtn_extreme]

Not bustin his chops, just wondering what's going on.

Tom,


"If you bought off ebay, ebay & paypal send you the confirmation. We have started taking these as pre-orders with a shipping date of Nov 7-14 as stated on our website."


Did I miss that on here somewhere?

http://cgi.ebay.com/ebaymotors/ws/e...0296897327&sspagename=STRK:MEWNX:IT&viewitem=


You were right in that paypal did confirm my payment. Please let me know when I can expect my order, thanks

 

[icr]

I've bought a new pair of 509s the last two seasons, great service and product...I'll be wearing my new ones tomorrow and carrying the spares in the back

 

[DARKO]

I've always and always will have great results by using a telephone when trying to get any answer.

Come back to the stone age.

 

[SAWYER]

Tom has been very busy shaving my back getting me ready for a new video segment for next years film

 

[Bigrock33]

Hi Larry, I did get your email and have been awaiting the shipping docs from the factory so I could respond with a concrete shipping date. Haven't received those yet. There was a shipping delay and they have just recently were airborne heading my way. So all the new 09s should arrive next week and start shipping immediately.

Everybody knows I respond to PM's faster than emails. Larry, last PM I got from you was on 10-18 at 7:15PM asking if I would be at the SLC show. Never received one after that.

I may not be the fastest shipper or the best email responder, but in the end I've never knowingly screw anyone and always take care of my customers. You're on your 4th pair, you know that.

Tom - I appreciate the reply. Both PM and an email sent on your web site this past week. As I have bought 3 previous pairs, 2 for me and one for my son, obviously I like the product. That being said, I also expect a person to do what they say OR, take the innitiative to contact customer(s) if things change. I believe that is good customer service, rather than having the customer having to innitiate it. However, even after initiating contact by myself, and then not receiving a reply, causes concern. BTW, the PM on 10-18 at 7:15 PM was not replied to as well. Tom, I do not want to imply that you would screw me or anyone, my point is that communicating with the customer in a timely manner is part of good customer service. In this industry, I am used to waiting on most items, some far beyond what timeframe was promised. As long as the dealer communicates with me, I'm OK with it. No hard feelings on my part, love your product.

 

[dragon12]

I sent tom a pm last night at about 8 pm asking him a question about my order. He was not online at the time so I gave it a bit. This morning I opened sw and there was the reply he sent at 11 pm last night.

 

[Timber700RMK]

Tom has been very busy shaving my back getting me ready for a new video segment for next years film

That is wrong...just......wrong

 

[03rmking]

Tom - I appreciate the reply. Both PM and an email sent on your web site this past week. As I have bought 3 previous pairs, 2 for me and one for my son, obviously I like the product. That being said, I also expect a person to do what they say OR, take the innitiative to contact customer(s) if things change. I believe that is good customer service, rather than having the customer having to innitiate it. However, even after initiating contact by myself, and then not receiving a reply, causes concern. BTW, the PM on 10-18 at 7:15 PM was not replied to as well. Tom, I do not want to imply that you would screw me or anyone, my point is that communicating with the customer in a timely manner is part of good customer service. In this industry, I am used to waiting on most items, some far beyond what timeframe was promised. As long as the dealer communicates with me, I'm OK with it. No hard feelings on my part, love your product.

Larry, you're right I should have notified you of the delay. Had I recieved the shipping info in the 36 hours between the time you emailed me and the time you posted this thread, rest assured I would have passed it on to you.

You are right, I didn't respond to your 10-18 pm. 10-18 was the seattle snow show and our spokane film premiere, so between working the show and flying back to the premiere, and traveling to portland immediately following, then heading straight to SLC I didn't get to it. Had I responded to it, it would have been after the SLC show anyways, so I figured youd find me there and I could show you the goggles in person.

So to reiterate, I haven't received the shipping info from the factory. I have been told there were shipped on thursday, so from prior experience would tell me I should get them late this week and start shipping immediately.

 

[DRD]

Why not take some time out of your busy day to clean up the back log of feedback on E-bay while you're at it?

 

[Himark]

Tom,
are you doing those sunglass's again this year? My fat azz dog sat on mine and busted them.

 

[Ollie]

Tom,
are you doing those sunglass's again this year? My fat azz dog sat on mine and busted them.

The DOG did it. Come on, you can do better than that.

 

[blue fluff]

Tom is a straight up guy and has always bent over backwards for us despite the fact that he is constantly working on R&D for his products, putting films together, dealing with business, and he still remains professional. He's not a large corporation with an employee payroll and he can't be everywhere at once.

 

[rmkboxer]

tom is a good guy, from what I have seen is he is very busy and everytime a post comes up like this he does take care of it.