They have more money than we have.
WARRANTY DEBACLE WITH DEALER(S)---WHAT WOULD YOU DO
- Thread starter wfieldin
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Give him your claim #, invoice # of service done as this will help him and all others that are battling Poo for extended warranty work...
I would be suing Dealer #1 - they provided you a service for which they charged and you paid. You had an expectation that it was done and it should have been. It is now their problem. It's no different than any other business. Take mine for instance - you hire my firm to process your payroll and make payroll deposits. It's my job to know when the deposits are due. If I miss a deadline and you incur a penalty because of it, that's on me - not you, not the IRS, not Polaris, ME. Dealer #1 needs to step up and take responsibility.
That said, find a reputable dealer that you can trust and stick with them. I had a 2012 600 blow up. I was outside the 30 days. My dealer took care of it and I paid the $50 deductible, end of story. My dealer has a great working relationship with Polaris and the esc guys (Polaristar?). They told me as long as they treat everyone right and do what they say they get no hassles. My other 2012 600 also blew up right at the end of the season. (there's a rant on here somewhere about both of them, ugh!) It had no extended warranty at all but my dealer got Polaris to cover it anyway. Again, a $50 deductible, end of story.
Weekender Sports, Hotchkiss, CO - awesome dealer!
That said, find a reputable dealer that you can trust and stick with them. I had a 2012 600 blow up. I was outside the 30 days. My dealer took care of it and I paid the $50 deductible, end of story. My dealer has a great working relationship with Polaris and the esc guys (Polaristar?). They told me as long as they treat everyone right and do what they say they get no hassles. My other 2012 600 also blew up right at the end of the season. (there's a rant on here somewhere about both of them, ugh!) It had no extended warranty at all but my dealer got Polaris to cover it anyway. Again, a $50 deductible, end of story.
Weekender Sports, Hotchkiss, CO - awesome dealer!
Just to ask the question nobody else has asked... Do you have the paperwork required by paragraph 1 of the esc?
You are responsible for retaining the receipts identifying the vehicle showing dates, mileage, services performed, year, make, model, and vehicle identification number (VIN), and providing them to the Administrator in the event of a claim or transfer. The performance of normal maintenance services is not covered by this Contract.
If you didn't have this, what dealer 1 did or didn't do is a moot point unfortunately, as you would have been denied anyhow.
Not sure what they're looking for as "proof" though... making sure you changed your oil???
This whole dam thing is a scam anyhow, there's ZERO reason Polaris should be allowed to treat customers the way they do. Looking at the fight I've seen from people trying to get work done lately, it's disgusting, and it's the reason I chose NOT to buy the best sled out there right now, because I won't allow myself to be screwed by them.
You are responsible for retaining the receipts identifying the vehicle showing dates, mileage, services performed, year, make, model, and vehicle identification number (VIN), and providing them to the Administrator in the event of a claim or transfer. The performance of normal maintenance services is not covered by this Contract.
If you didn't have this, what dealer 1 did or didn't do is a moot point unfortunately, as you would have been denied anyhow.
Not sure what they're looking for as "proof" though... making sure you changed your oil???
This whole dam thing is a scam anyhow, there's ZERO reason Polaris should be allowed to treat customers the way they do. Looking at the fight I've seen from people trying to get work done lately, it's disgusting, and it's the reason I chose NOT to buy the best sled out there right now, because I won't allow myself to be screwed by them.
This whole dam thing is a scam anyhow, there's ZERO reason Polaris should be allowed to treat customers the way they do. Looking at the fight I've seen from people trying to get work done lately, it's disgusting, and it's the reason I chose NOT to buy the best sled out there right now, because I won't allow myself to be screwed by them.
Excellent.
Excellent.
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Btw, got a buddy with 95 one side & 125 other side compression... being told him motor is "just fine" ... that's the kind of BS that keeps people away.
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550iq
Well-known member
You don't get a warranty any more, you buy insurance (coverage) for your snowmobile. Insurance that it doesn't break. It is a subtle difference but, to me, removes the dealers (factory) from any involvement and thus the layers of paper work crap. Like stated in a previous post, your "warranty" is sold to an insurance agency. You are probably better off to add a better "collision" policy with State Farm or All State or whoever and get some cash than what ever these manufactures try to sell you.
To me one is better off to get the standard 2-year deal with accessories and trust your own mechanical skills than pay the money to some insurance hack that doesn't even know what a snowmobile is - have you ever read their sales pitch they send you to add longer "coverage"?
Some dealers, like mine, will go out of their way to fix things without too much paperwork, other dealers may not. Like my pappy told me: "All insurance is is gambling, you throw your money and you take your chances". You want more than you spend, they want less. But for now, I have to ponder additional coverage for a new 990 Adventure Baja I pick up next week. LOL. 550iq
To me one is better off to get the standard 2-year deal with accessories and trust your own mechanical skills than pay the money to some insurance hack that doesn't even know what a snowmobile is - have you ever read their sales pitch they send you to add longer "coverage"?
Some dealers, like mine, will go out of their way to fix things without too much paperwork, other dealers may not. Like my pappy told me: "All insurance is is gambling, you throw your money and you take your chances". You want more than you spend, they want less. But for now, I have to ponder additional coverage for a new 990 Adventure Baja I pick up next week. LOL. 550iq
Warranty = important to me!
I was considering the purchase of a new 2013 hold over or a 2014 Polaris this year. After reading all the warranty issues with 3 party vendor that Polaris has chosen I honestly think I will buy a Ski-doo.
I can get a 2013 800 Etec with a 3 year warranty for $10,400 and I was looking at a 2013 or 2014 Polaris for about the same coin. I have my likes and dislikes about Polaris, Cat, and Ski-doo, but I do care about my warranty. I have enough red tape to deal with in life. I sure don't want the hobby I love and enjoy to have these kind of problems and headaches to deal with.
Thanks for all the posts about this!
-Todd
I was considering the purchase of a new 2013 hold over or a 2014 Polaris this year. After reading all the warranty issues with 3 party vendor that Polaris has chosen I honestly think I will buy a Ski-doo.
I can get a 2013 800 Etec with a 3 year warranty for $10,400 and I was looking at a 2013 or 2014 Polaris for about the same coin. I have my likes and dislikes about Polaris, Cat, and Ski-doo, but I do care about my warranty. I have enough red tape to deal with in life. I sure don't want the hobby I love and enjoy to have these kind of problems and headaches to deal with.
Thanks for all the posts about this!
-Todd
N
nuggetau
Well-known member
I'm not trying to change your mind, but all 3 manufacturers have their own horror stories, they all try to control costs (by screwing their customers). I have my own skidoo horror story, but I won't bore you with the details.
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