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WARRANTY DEBACLE WITH DEALER(S)---WHAT WOULD YOU DO

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I agree somebody should be paying for it, there's no doubt about that. I just don't understand how it would be polaris' fault. The dealer that sold the esc decided to go with a company that isn't through polaris to try and save his customers and probably himself a little money. I feel bad for you and hope you get your engine paid for.
 
Polaris needs to do a much better job of policing it's extended warranty contractor BECAUSE the quality of customer service provided by that sub-contractor is a reflection on Polaris, not the company servicing the warranty. Proof of that reality is clearly demonstrated by the consensus of opinion expressed in this, and every other warranty thread.

If Polaris values its customers, and its reputation, it will stipulate that its ESC provider honor warranties in good faith. Denying an otherwise valid claim based on fine-print procedural loopholes is NOT operating in good faith.

JMO
 
There seems to be some responses that would insinuate the original dealer chose Warranty Solutions, I don't know for sure but I don't think that this is the case. I've been told that there was a period around the time that the 11's where selling, that Polaris was changing ESC providers, which in itself confused the matter. Maybe someone can clear this process up for me? This is the first sled I've ever had that had a warranty, theoretically anyway!
 
Either way, dealer #1 was paid to transfer the warranty information for the new owner. A service was paid for, that was not done, or not done correctly (dealer #1's responsibility).

Have a calm talk with them about this issue, but also contact a lawyer and prepare to send an official letter, with your intentions to seek legal action.

Anything your dealer does agree to, get it in writing!


Sucks you have to deal with it, and it sucks the dealer screwed it up, but that's what is expected of running a business. And, should be an easy legal battle if thats what it requires.
 
3rd party warranty

IMO This is the absolute biggest problem with polaris! In 3rd party warranties the company that ownes them are NOT there for you. They are there to make THEIR bottem line larger & in the process makes your life hell to deal with. They will make every deal over complicated with fine print & red tape. This is done soo if you or your dealer forget to dot a i or cross a t they don't have to warranty your claim. This is especially true on extended warranty transfer because if you screw that up they still have their $ and you have no warranty coverage(they hope you "F" this up BTW).
Go back to dealer #1 and have a sit down "coming to Jesus" conversation and if that doesn't work I'd find legal council. Facts are you paid for a service and they didn't deliver therefore they can and most likely would be held accountable in court!!
The only thing that could make this better if Polaris owned their warranty coverage instead of subbing it out to second rate D-Bags... Just my .02
 
have a sit down with the dealer you filed the warranty transfer thru..explain what happened..next go online, find your states attorney general, file a consumer complaint with them..provide them a copy of the warranty, the transfer papers, and any corispondince you have had with either dealer, Polaris industries, or the extended warranty company..just because the dealer screwed up the paper work does not mean you the customer is responsible..in the end Polaris industries and the dealer who did the transfer are(Polaris because its their program, dealer for not filing the paperwork right). now if you search all threads from my user name, you will find a warranty thread..in it are snowcheck order forms showing the sleds in 2011 under snowcheck came with a 4 yr. bumper to bumper warranty..not a 1 yr bumper to bumper warranty followed up with a 3 yr extended..this is important...the extended warranty company is making up their own rules as they see fit..they cant legally do that..they must honor the same warranty conditions as what Polaris sold the machine with(what Polaris used as a guide for the first year) going thru the Ag in your state will get results..but it takes time..your other choice is hire a lawyer...you will win this as long as you stand and fight..good luck...

hers the thread on the Polaris warranty..
http://www.snowestonline.com/forum/showthread.php?t=314178
 
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Why change the ownership at all? It's the machine right. Just tell the dealer you got your buds sled on a trip; why would he care as long as the computor says it's in effect.
 
What incentive would Polaris have to do anything different? They have a huge following of customers (including myself unfortunately) who are scared to run their product long enough to test the hokey-poky warranty. Ride it for a year. Sell it. Buy a new one. Think of the machines they move this way. Genius marketing if you ask me! But it is a BS way to treat customers who spend this kind of money.
 
There lies part of the reason this country is tanking , DISPOABLE , but who cares . It's acceptable to borrow beyond our limit and then pass the pile of garbage on down the line to the poor @#$%^&*! so it can nickel and dime him to death . Shameful , sh!t on thy neighbor , the american way .
 
Why change the ownership at all? It's the machine right. Just tell the dealer you got your buds sled on a trip; why would he care as long as the computor says it's in effect.

I'd try and do that if you can track down the original owner. If not, then dealer#1 should have a General Liability policy that you can file an E&O claim on his employee for not getting it done after you had a receipt for paying for it.
Either way, you shouldn't have to pay anything minus the ded. for the claim.

That's complete BS that the warranty doesn't follow the machine. I know most manufactures of anything, including automobiles always follows the vehicle. A warranty is a warranty, and is supposed to be a peace of mind when you purchase something.
 
I am in contact with Dealer #1 and we seem to be heading down a path of resolution it may take a few weeks, I'll update once it is solidified. As expected Poalris is hiding under a rock!
 
have a sit down with the dealer you filed the warranty transfer thru..explain what happened..next go online, find your states attorney general, file a consumer complaint with them..provide them a copy of the warranty, the transfer papers, and any corispondince you have had with either dealer, Polaris industries, or the extended warranty company..just because the dealer screwed up the paper work does not mean you the customer is responsible..in the end Polaris industries and the dealer who did the transfer are(Polaris because its their program, dealer for not filing the paperwork right). now if you search all threads from my user name, you will find a warranty thread..in it are snowcheck order forms showing the sleds in 2011 under snowcheck came with a 4 yr. bumper to bumper warranty..not a 1 yr bumper to bumper warranty followed up with a 3 yr extended..this is important...the extended warranty company is making up their own rules as they see fit..they cant legally do that..they must honor the same warranty conditions as what Polaris sold the machine with(what Polaris used as a guide for the first year) going thru the Ag in your state will get results..but it takes time..your other choice is hire a lawyer...you will win this as long as you stand and fight..good luck...

hers the thread on the Polaris warranty..
http://www.snowestonline.com/forum/showthread.php?t=314178
What he said.

Anyway, I bought a used 2011 with the 4 year bumper to bumper warranty.
My dealer (#1) transferred the warranty well beyond 30 days over to me on his computer. Never charged me a penny. And I know it's good and in my name because I checked it out with two other dealers. I also don't agree that this isn't a Polaris's problem. They set up the rules so they are the problem. The warranty should be dummy proof!:crazy:
Maybe on their next commercial Burandt should talk about them having the most Flickable Warranty!:argue:
Good luck!!!!!
And for anyone else out there that go to Haydays. Walk up to the Polaris/Amsoil/Judnick Racing million dollar tractor trailer and let them hear your voice! ...........rant over.
 
Dealer # 1 is the not the original vendor of the sled or extended service contract.. I have sent correspondence to dealer # 1 requesting full re-reimbursement for all expenses I may incur, I'll let you know how that turns out.

The biggest rub I have here is that the claim rep called dealer #1 and let them know what needed to be done for the warranty process to continue, they did nothing with that info, a simple call at that time to me and we would not be having this conversation.

I'm not a lawyer, but from your explanation I believe you have a real claim on dealer No 1.

You can either hire an attorney to file a law suit against him for full restitution (which is going to cost you) or file your own small claims suit.

I had a situation with extenuating circumstances with Polaris 1st year warrantee and prepared my own small claims suit for a blown up 4 stroke while I was continuing to correspond with them. My dealer was also corresponding with them. Polaris finally gave me a new short block so I never filed the small claims suit.I'm not saying sue Polaris,I'm saying file small claims against the dealer #1.

I would have had to file my claim in MN which would sue for a max of
10K. Don't know what max would be in Dealr's local but guess it would be enough to cover the cost

Although I rec'd the short block I had to pay labor, which was $630.00 to change out engines.
 
I'm not a lawyer, but from your explanation I believe you have a real claim on dealer No 1.

You can either hire an attorney to file a law suit against him for full restitution (which is going to cost you) or file your own small claims suit.

I had a situation with extenuating circumstances with Polaris 1st year warrantee and prepared my own small claims suit for a blown up 4 stroke while I was continuing to correspond with them. My dealer was also corresponding with them. Polaris finally gave me a new short block so I never filed the small claims suit.I'm not saying sue Polaris,I'm saying file small claims against the dealer #1.

I would have had to file my claim in MN which would sue for a max of
10K. Don't know what max would be in Dealr's local but guess it would be enough to cover the cost

Although I rec'd the short block I had to pay labor, which was $630.00 to change out engines.
in most states(so I have been told) you must sue both the dealer and Polaris industries.. both will have a legal team present. and this is a polaris industries responsibility by law..they represented a 4 yr bumper to bumper warranty at the time of sale, then sold the coverage to the highest bidder as a 3 yr. extended service contract(which in court is not the same legally as a warranty) after the first year of in house warranty.if you have the money to hire a lawyer, file it in superior court(Polaris industries will kick it to the higher court right away anyway) over small claims, naming both Polaris industries and the dealer. or if money is an issue, file a consumer complaint with the Attorney General of your state(that is what they do..protect consumers from manufacturers who don't follow Federal consumer law).both will get results..lawyer is faster, AG is cheaper.....you can google US Consumer goods laws and read the federal statutes also.........
 
A small suit against dealer #1 would almost get you a new engine the quickest. It's cheaper for them to do so, then get wrapped up in a lengthy legal battle. It's not Polaris's fault, and tying Polaris up in a suit will get you nowhere. The warranty company clearly stated warranty transfer was screwed up... This even gives Polaris a legal way out of it.

Dealer #1 is 100% liable for this mistake, and, could legally be held liable for any future warranty claim, until said warranty should have expired.

This will work out in OP's favor if he pushes the matter!
 
A small suit against dealer #1 would almost get you a new engine the quickest. It's cheaper for them to do so, then get wrapped up in a lengthy legal battle. It's not Polaris's fault, and tying Polaris up in a suit will get you nowhere. The warranty company clearly stated warranty transfer was screwed up... This even gives Polaris a legal way out of it.

Dealer #1 is 100% liable for this mistake, and, could legally be held liable for any future warranty claim, until said warranty should have expired.

This will work out in OP's favor if he pushes the matter!
XC, according to federal trade commission rules/laws..it is Polaris industries responsibility(What I was told by our AG when I went after them).Polaris sold the sled with a 4 yr bumper to bumper warranty..they then sold the coverage of that warranty after the sleds sale to an ouside insurance company as an extended service contract to cover the last 3 yrs of the contract..an extended service contract is not the same as a bumper to bumper warranty. since it was advertised as a warranty at time of purchase, Polaris is responsible for the warranty regardless of who they later pawned it off on..again, this is what the AG told me when I filed my claim, and in the end Polaris industries settled my claim on my 11 snowcheck...
 
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