trouble with BDX inner idler wheel kit.

[keeton]

After a couple rides my kit bent so bad I had to cut it in three places to get it out of the skid. I never hit anything hard and had right amount of pressure in my shocks. Don't really feel like spending $80.00 on a kit thats not going to last a year. Any body else have this problem?

 

[Blk88GT]

Here's what's left of the two BDX kits I installed:

Same thing, they're ****ing JUNK. BDX left us hanging on them. I'll never buy another BDX item ever.

Change it before you end up like I did:

 

[lynxer292b]

Wow imagine that another problem with a BDX product!

I know I will get one of those negative feedback things for this, but seriously

can these guys build anything with out haveing it fall apart, crack apart or blow something else on your sled apart???

Bumper Kit (now fixed with recall)
Oil Delete
Diamond Drive
Headlight delete vents
Now this 2 wheel kit falling apart.

What is next?!?!?!!?!

 

[seth25]

Any issues with the rear two wheel kit? I just installed it on my 07 M8.

 

[Blk88GT]

Mine hasn't broken, but I suspect that's probably next. I better order a Mountain Machines axle before it's too late.

 

[AKLankford]

I just installed the rear two wheel kit... Maybe that Mountain Machines kit isn't looking to bad now

 

[jijohans]

After a couple rides my kit bent so bad I had to cut it in three places to get it out of the skid. I never hit anything hard and had right amount of pressure in my shocks. Don't really feel like spending $80.00 on a kit thats not going to last a year. Any body else have this problem?

Did you have the right kit for your sled? There are 2 different kit's.

 

[backcountryislife]

Wow imagine that another problem with a BDX product!

I know I will get one of those negative feedback things for this, but seriously

can these guys build anything with out haveing it fall apart, crack apart or blow something else on your sled apart???

Bumper Kit (now fixed with recall)
Oil Delete
Diamond Drive
Headlight delete vents
Now this 2 wheel kit falling apart.

What is next?!?!?!!?!

you people are funny.

The only thing WRONG with the oil delete is USER error. Same thing, in my opinion, with the bumper.
Also never heard of anything being wrong with the headlight delete.

When you let people install things themselves, they take a pretty good chance of screwing it up.

IF you're trying to build stuff as light as possible and as low priced as possible, yeah, you'll have some failures. At least they stand behind their stuff & deal with it instead of blowing people off like other companies.

Tell you what, you keep buying overpriced crap from companies that won't stand behind their stuff, I'll keep buying BDX products.

 

[AaronBND]

Their is nothing wrong with there products, it's the operators and the installers that their is a problem with..............I have had "0" issues there stuff!

Aaron

That's funny Backcountry, we posted at the exact same time!

 

[m7]

1000 miles on the inner wheel kit no problems.

 

[Blk88GT]

Enlighten me guys.

What step did I miss in the installation that would have resulted in this failure?

I'd love to know! BDX has no answers other than admitting their wheels are garbage and has NOT stood behind their product.

 

[backcountryislife]

Enlighten me guys.

What step did I miss in the installation that would have resulted in this failure?

I'd love to know! BDX has no answers other than admitting their wheels are garbage and has NOT stood behind their product.

So, they admit that there was a problem with the wheel (which is what I heard, they had a bad batch of wheels that they outsourced) but they wouldn't replace the kit for you?

Gotta say I find that VERY hard to believe.

My comment about install referred to the bumpers & oil delete. I don't see how you could screw up the inner idler wheel install.

Now if you mean they won't pay for anything else that may have been collaterally damaged, that's a whole different story & is pretty normal.

Maybe there are companies out there that would have replaced any other parts that were damaged, but I've NEVER seen one that works that way.


I and a TON of other people have quite a few of their products on our sleds & have had zero problems with the products.

I am going out of my way defending them, not because I have any allegiance to them, but because they have done quite a bit of innovation & have brought a ton of products to the market that lighten or fix our sleds for a much more reasonable price than many other companies. I think they're doing a good thing, and they, in general, have good products. Will there occasionally be a mistake or failure, of course.

 

[keeton]

Im positive I got the right kit I have an 08 skid. And theres no way to screw this instalation up. I tried emailing bdx and they haven't replied yet. Kinda sucks cuz I got rid of all my stock wheels and such. I like BDX I have a few of their products and they sent me a recall I didnt een know about... after I bent my tunnel. the rear wheel kit works just fine. But somthing is wrong with the idler wheel kit.

 

[lynxer292b]

How about that great bumper?

Seriously is there any other aftermarket company in the snowmobile industry that has had more known problems? I honestly can't think of one...

Stand behind it or not they aren't the ones that have to use a piece of timber and some bungee rope to get back into town...

I hate to rag on these guys, but they just can't seem to get anything right.

As far as instaling the product incorrectly

What is there to mess up?

What was there to mess up on the bumper?

I am not as well versed on the oil delete kit, but from what I remember it was shown that the BDX Kit rexquired greasing a pump shaft on a regular basis to prevent engine failure. Oh yeah there is the "we have put 7000 miles on our oil dlete kit with no problems" yeah ok I think they have been consulting the Winkom, Blinkom and Nodd law firm for answers...

 

[backcountryislife]

As far as instaling the product incorrectly

What is there to mess up?

What was there to mess up on the bumper?

I am not as well versed on the oil delete kit, but from what I remember it was shown that the BDX Kit rexquired greasing a pump shaft on a regular basis to prevent engine failure. Oh yeah there is the "we have put 7000 miles on our oil dlete kit with no problems" yeah ok I think they have been consulting the Winkom, Blinkom and Nodd law firm for answers...

There was a lot to mess up on the bumper, are you serious? I've seen people massacre those things.

On the other hand I've had an M1000 flip end over & have no damage to the stress point on the tunnel (trashed the bumper/handle itself) because it was done right.

As for the oil delete, yeah, there's a lot of people out there running it with nothing extra & no issues. I've never added anything to mine since install & zero issues here. nearly 2k miles later.

How do you mean "it was shown"? did you do some test you're not telling anyone else about?

 

[lynxer292b]

Did I run a study? No, but all these guys did and had big probs...
http://www.snowest.com/forum/showthread.php?t=143526

Answer this question:

Has any other aftermarket snowmobile parts/performance company had as many or more problems with their parts?

 

[Blk88GT]

So, they admit that there was a problem with the wheel (which is what I heard, they had a bad batch of wheels that they outsourced) but they wouldn't replace the kit for you?

Gotta say I find that VERY hard to believe.

They want me to send the broke **** back. Why should *I* pay to ship their broken **** to the US and then get nailed with charges when they send me (if they do) something back?

This product had 5-6 days and under 150 miles of riding on it when this happened to BOTH kits.

This is not an install problem, I know very well how to turn a wrench.

 

[backcountryislife]

They want me to send the broke **** back. Why should *I* pay to ship their broken **** to the US and then get nailed with charges when they send me (if they do) something back?

This product had 5-6 days and under 150 miles of riding on it when this happened to BOTH kits.

This is not an install problem, I know very well how to turn a wrench.

You ***** about the product, but won't send back the broken stuff so they can learn from that failure to make a better product... that makes sense.

Once again, I've never heard of a company that will send you new stuff just because you say the product is broken, they all make you ship back product, both to be sure you're not scamming them & to learn why it failed.

For you to say that they're "leaving you hanging" by using standard industry practice... it's all you bud.

I'm not claiming there was an install error, they have ADMITTED they had some bad wheels, it's not complicated.

 

[Blk88GT]

I'll gladly ship it back if they cover shipping costs, but I'm not paying another $30 towards their non existant R&D program. I supplied them with pictures of the failure, what are they going to learn from broken **** they know was junk to begin with?

Regardless, the stock shaft is back in and I have plenty of trouble free riding on it.

I had some problems with an Edge programmer in my truck, TWICE. They sent me new parts and payed for shipping both ways. That is how part failures (and WARRANTY) should be handled.

 

[backcountryislife]

I had some problems with an Edge programmer in my truck, TWICE. They sent me new parts and payed for shipping both ways. That is how part failures (and WARRANTY) should be handled.

I won't disagree with you there, I think that's how ANY industry should operate!


I'm just saying that it's a pretty standard policy, so to say they're leaving you hanging is a bit extreme.

Also when it comes to the reality of the diesel industry compared to the sled industry there is a higher standard, Edge REQUIRES dealers to sell their product for a certain price, this is not the case in the sled world, so people are always undercutting others, so the margin is much tighter, which makes it more difficult for a retailer to have a more liberal return or warranty policy.