Tracks USA...Incredible Customer Service!!!

[GrizTrack]

Here's a good story for you, about a year and a half ago I ordered two tracks from Tracks USA. One was used right away and the other sat on the shelf until we needed it last night. We pulled the other track out last night and what was in the box wasn't what the box was labeled. I called Tracks USA this morning and they are shipping out the right track Monday along with return a return shipping label...no questions asked. I even offered to send pics or pay for the track and they could refund me when they got the wrong track back. I was told Snowmobiles are all and all good people and we trust them.

Brady

 

[RMKcowboy]

Always nice to hear when a company will go the extra mile to make a customer happy!

 

[MARV1]

I've never been left out in the cold when I dealt with Bruce and Kathy, they are the best example of customer service that I can think of, they make it right every single time.

 

[Estevahn]

I've been to his shop. A truly great guy, that's a fact.

 

[BigBlueEdge]

And great products. The 144" rail extension I put on my XC800 was very well machined and engineered.

Rob

 

[puckered]

Bruce is awesome. Nutin but satisfied w/service & delivery.

 

[Viper5]

I agree great people to deal with

 

[800HMRK]

Yep, they treated me really good. I had changed my mind on the length of which track I had ordered and they didn't even charge me for the additional shipping even to Alaska! A++++ people in my book.

 

[Rush44]

Agreed. I will definately buy my next track upgrade from TracksUSA. Great service.... A+. We even got tech help on the day of installation that made everything come together perfectly.