End of last season I had the adjuster ring bind up and mis-thread. After making a topic on it here I found others have had the exact same issues. Weather it be ice or sand/dirt getting under the threads, it resulted in an un-adjustable spring.
No warranty left from Polaris, I tried contacting WE about it via email.
I was impressed with WE's customer service and quick replies. Was told to send in the shock and for the cost of a shock rebuild and shipping they replaced the failed part.
Other than having to purchase a new shock to finish the season (yeah, I tried to cut the spring adjuster ring off and resolve the issue myself, then realized that a new ring could not be installed w/o disassembly/rebuilding the shock.) I'm happy that WE responded and took care of this.
I do still feel a design change could be implemented to eliminate this from continuing to happen however.
....Anyone need a like-new, stock shock, ~150 miles? Off a 2011 Pro RMK.
No warranty left from Polaris, I tried contacting WE about it via email.
I was impressed with WE's customer service and quick replies. Was told to send in the shock and for the cost of a shock rebuild and shipping they replaced the failed part.
Other than having to purchase a new shock to finish the season (yeah, I tried to cut the spring adjuster ring off and resolve the issue myself, then realized that a new ring could not be installed w/o disassembly/rebuilding the shock.) I'm happy that WE responded and took care of this.
I do still feel a design change could be implemented to eliminate this from continuing to happen however.
....Anyone need a like-new, stock shock, ~150 miles? Off a 2011 Pro RMK.
