First time ordering from them. I ordered a Skinz tunnel bag from them in the middle of October, they had the best price I could find. They called a couple days after I made the order to tell me Skinz is very far behind and it might be three weeks until the bag arrives. I thought no problem, I won't be on the snow until the 1st of Jan anyway. Well, its mid December and still no bag. But, this whole time I have a had excellent communication with Brandon and he just can't find one. It is out of their hands, not much that can be done. I feel that a sign of a stand up business is how well they communicate with customers. I know everything will work out in the end.