SPOT 2 Recall

[deschutes]

December 14, 2009

Dear Valued Customer,

Spot LLC is dedicated to providing the highest quality and best performance products to our customers, therefore,
Spot LLC will be conducting a voluntary return on any new model SPOT Satellite GPS Messenger ˙ (SPOT 2)
purchased since October 1, 2009. During recent testing, we discovered that some of the new SPOT 2 devices might
not meet battery and messaging operating specifications.

We highly recommend you return your product for replacement at your earliest convenience. Please visit
www.findmespot.com/exchange for complete details. Replacement product will be available in early 2010. Spot LLC
guarantees we will exchange your product free of charge and send your replacement unit when product is available.

This notice does not affect the original SPOT Satellite Personal Tracker (SPOT 1) devices. Customers can easily
identify the unaffected SPOT 1 product as it is clearly marked as the SPOT Personal Tracker. The operating condition
does not apply to any other SPOT products.

Sincerely,

The SPOT Team

 

[Silver_dragon]

I got that e-mail today, paperwork on it's way send it back, they will extend the contract for a extra month. Or until you get your new unit..

 

[KFD070]

I got that e-mail today, paperwork on it's way send it back, they will extend the contract for a extra month. Or until you get your new unit..

Ditto. Good thing. Mine was not working properly at all. Red flashing on/off light with new batteries. Not sending check in messages. Good service by SPOT so getting on this so quickly.

 

[deschutes]

Lemons to Lemonade

It does seem that they are taking care of people, and providing some compensation for the inconvenience. It would be nice if some sled companies did the same.

If you are interested in a SPOT 2 sledsafe.com has an existing order placed (3rd in line) that I can modify, meaning I will get the new units as soon as they are available in January. We have the same deal going - $149 gets you the unit, free shipping to the US and Canada and a coupon code for a free year of add-on tracking. More info or order at the sled safety cooperative: http://www.sledsafe.com

 

[89sandman]

sled company's only fix things if someone makes them...

 

[sledrider]

WOW,
good thing you didn't need it to save your life last week.......

 

[sledrider]

or next week.......

 

[deschutes]

or next week.......

I think this is why they are taking it so seriously and offering to replace every unit out there, even when it is only a select few that actually are faulty. My unit is working fine and I have no issues with the battery indicator or any other problem. However, I will definitely trade it out.

While one would like to expect that every product is perfect, the reality is that unforeseen problems happen. It is how a company deals with the issue that defines them in my mind. So far, I am impressed with the proactive response from GlobalStar.