Some dealers have their head up their butt...

[signdude]

I am a sign business owner in the Northern Colorado area. The old adage that it costs much less to keep a customer than find a new one is very true. Small things mean a lot to clients.

I currently own a 08 Dragon. I like it, and I have experienced the common issue that many have with the voltage regulator. I called the dealer in southern Wyoming today and was not impressed with the service. I simply wanted a second opinion before throwing parts at it. Electrical issues can be intermittent and tricky.

I love the new PRO and I am seriously considering a 2013. The dealer here is willing to send me elsewhere,because his service dept doesn't want to give me a second opinion on my current sled.

I choose to order the VR from a dealer 500 miles away. They were willing to give me an extra 60 seconds of attention. That's all I wanted.

I hope this dealer reads this and impress upon their staff that they need customers. We all know that some customers are inconsiderate of a small business's time. I am not. I own a business and I respect this, I have purchased sleds there and may reconsider.

 

[volcano buster]

I bought a new Polaris in 2005 and the salesman was more excited to sell the sled and didn't bother with any extras. I ended up buying the cover, tank bag, skid plate, spare belt and spare plugs from a dealer 65 miles away. Later I stopped in and told the sales manager that they lost sales on SG&A. He was somewhat apologetic but not enough to get much more of my business.

 

[Pownar]

Can you change your title to "Most" please. There are some good ones though.

 

[Kraven]

Can you change your title to "Most" please. There are some good ones though.

^^^^^^^^^^^^^^^^^^^^^^^^^^x2

 

[zalez]

If it was the dealer right up the road from you to the north, I would have talked to the mechanic there. The sales people weren't very helpful when my VR went out on my 08 dragon. But when I stopped down there to get it, the mechanic went outside with me and tested it to see if that was the problem before I spent the money. I just happened to have the sled in my truck and was too lazy to take it out before I drove down to the dealer. The mechanic was very knowledgeable and didn't seem to have any issues with answering my questions.

The dealers are only as good as their worst employee.

Sorry you had a bad experience

 

[signdude]

I have generally had good service there. I will certainly give them additional opportunities to earn and keep my business. I will likely call them and explain my frustration. It's only fair. You are exactly right on with you statement " the company is only as good as the worst employee".

As a business owner, indifference from an employee to a customer is worse than incompetence. At least you can see effort from an incompetent person.

 

[mfarmboy95]

My dealer decides to try to ram a sled down my throat that I don't want.
I was thinking of snow checking a 2013 and he says, why not buy this brand new 2012 instead for less money. I don't want that sled I want a 2013, he then starts to tell me that there is no reason to buy a 2013, blablabla, you don't need the 2013, blablabla. I then made up my mind that when I buy my new sled it will not be from him!