SKINZ Warranty A++++

[sledskiing]

I have a SKINZ gripper seat cover on my Nytro and after over 2 dozen days it finally started to rip so i contacted Tammy at SKINZ

She told me she didn't want to send me a new one because she feared it would rip again. Her suggestion was for me to send my entire seat to her so her team could look at the damage while still attached to the seat. She assured me they would get it back to me ASAP.

I sent them my seat on a Thursday. Road seat-less one day and it was back on my doorstep the following Friday.

It's great working with small companies that want to help you out. In the end, to get an acceptable solution you may be asked to help them out so they can make a better product.

Also, while this was going on we found out that the stock seat cover has a potential to rip in the same location.

peace out!

 

[1Fast68]

Must have been interesting riding without a seat, not like we use it a lot when riding hard but still would be different. Glad to hear it worked out for you.

 

[Blu Du]

i wonder if saywer has the same comment about skinz

 

[sdobbs20]

that sounds like superb service. glad to hear you received better than satisfactory service from a company.

 

[akrevrider]

Skinz is a great American company

All of my dealings with Skinz and using their products have been first class, just a well made product. The detail & quality are top shelf..

 

[trinitypowder]

Yup, better hide this before Sawyer see's it

 

[SAWYER]

f*ck skinz. I don't even care any more. I bought a different cover. But that is 3 other nytro people besides myself that have had their seat rip. So maybe skinz should realize they have a problem

 

[Adrenaline Revolution]

f*ck skinz. I don't even care any more. I bought a different cover. But that is 3 other nytro people besides myself that have had their seat rip. So maybe skinz should realize they have a problem

And there you have it!

Hopefully Skinz is told about the problems by all those who have had tears in their covers so they will look more closely at the way they make them.
I'd like to see them to warrentee all the issues, not just sledskiing's.

 

[JOwen72]

We ordered two tunnel bags from them in November, two seperate orders, thinking they'd be here before Christmas. Called them a week before and they said no way it could be here for Chirstmas. Cancelled one order, went to Dennis Kirk and got one in time. The other one never did come. Finally got into a pissing match with them and they sent one first of February. Wrong one. I'll never deal with them again. I just threw it away.