Really...Seriously...WTF?

[SLDHVN]

My brother had his 08 D8 "updated" at our local dealership this season, our family has spent plenty of money with this dealership in the past so we thought we could trust them(stupid). They did the new update on the motor so they had this sled torn down quite a ways. After they had the update done they called to see if we wanted them to change the chaincase oil and spark plugs, we told them no we would do that ourselves. Went and picked up the sled, and no mention of any problems. Good to go riding...or so we thought.

So, my brother and I were replacing the chaincase oil in his sled tonight. We pulled off the pipe and can to find his chain case had a hole melted in the top of the chaincase cover from the pipes. I know it is not their fault for the hole in the cover or anything, but for them not to even say anything? Really...seriously...wtf?

Was it an honest mistake, or are has their service just gone that far downhill? Does anyone know if the new motor updates and warranty covers the drive train?

Im not going to post the name of the dealership until we give them a chance to fix this B.S. If they don't, Im going to plaster their name all over this website and by word of mouth in a very negative fashion.

Im not saying they did anything wrong yet, so dont mis-read this thread and bash me. What would you do in my shoes right now?

Anyways, a nice cold will fix me for now...

 

[sleddin pete]

One would think a good dealer would at least tell you of your chaincase cover problems?Even if it's not a warranty issue,they could have made a couple bucks off you selling you a new cover and not having a pissed off customer.

 

[suitcase]

For a dealer to miss something like that, it is hard to think it would have been over looked, but possible. I think you are going about it in the wright way, but for sure I would be hopen mad as well. And a good dealer will try to make it right for you and for polaris. Hope it comes out for you.

 

[mtn junkie]

I to agree good dealers are hard to find but in the same sence its hard to find a good mechanic to repersent the dealer. but back to the cover i think I would try to find a billet or cast cover so you dont have this problem again good luck

 

[diamonddave]

My brother had his 08 D8 "updated" at our local dealership this season, our family has spent plenty of money with this dealership in the past so we thought we could trust them(stupid). They did the new update on the motor so they had this sled torn down quite a ways. After they had the update done they called to see if we wanted them to change the chaincase oil and spark plugs, we told them no we would do that ourselves. Went and picked up the sled, and no mention of any problems. Good to go riding...or so we thought.

So, my brother and I were replacing the chaincase oil in his sled tonight. We pulled off the pipe and can to find his chain case had a hole melted in the top of the chaincase cover from the pipes. I know it is not their fault for the hole in the cover or anything, but for them not to even say anything? Really...seriously...wtf?

I understand how you feel but I'm going to try and look at this from a neutral field. Maybe this was an honest "technician did not see" issue. The tech HOPEFULLY would see this but I can definately see how it may be missed. If he had left the can on during the update, it could've went unseen fairly easily. Remember Polaris is paying a "Flat Rate" for this update. In fact, it's probably not even covering the tech's actual time. So the tech, shop don't get the opportunity to go over every inch of your machine, as someone has to pay for this time unless the customer of the sled requests or is sold service and or maintenance.

Was it an honest mistake, or are has their service just gone that far downhill? Does anyone know if the new motor updates and warranty covers the drive train?

Im not going to post the name of the dealership until we give them a chance to fix this B.S. If they don't, Im going to plaster their name all over this website and by word of mouth in a very negative fashion.
Did the shop burn the cover? I guess I don't understand why they should be responsible for a burnt chaincase cover. Are you expecting the dealer to replace it for free? Should they pay for it because either a) they didn't see it or b) they forgot to tell you? Does it have an aftermarket exhaust? I've been seing these chaincase covers melt from exhaust systems since 05 so this is hardly suprising. There are billet covers now for this. On my 2 sleds, I have SLP pipes that have horrible angle's that push the pipe and can assy right up to the chaincase cover.

Im not saying they did anything wrong yet, so dont mis-read this thread and bash me. What would you do in my shoes right now?

I would certainly make the shop aware of this but I don't think this is enough to blast the dealer with Negativity. If it had actually been something that the dealer HAD worked on and screwed up, then I think you'd have a "legitimate" complaint worthy of negative blasting via the internet. If you deny maintenance/serice (oil and plugs, then in my opinion that takes the dealer out of being the "maintainer" of this sled. This melted cover imo would fall on whoever performs the maintenance on this sled. I'm not bashing, just trying to show a different point of view, hopefully it comes out this way.

 

[skibreeze]

DD, I agree. No need to remove the can for the update.

 

[mummbles-700rmk]

like D D said the shops are getting paid a flat rate to do thes up grades. Most shop r booked solid this time of year with sled. take my local shop uslay this time of year i can get a my sled in for something small anytime of the weeka nd get it done that day. But with the influx of upgrades being done shops r booked . So they get busy and probly over look things that they would usly see.

 

[PalousePoo]

I think you're getting too upset over this. Just because they worked under the hood, doesn't mean they now are guranteing everything else under the hood. They didn't melt the cover, maybe the tech did see it and then got too busy and forgot to note it on the work order? If you want the dealership to have the sled "ready to ride" you would need to pay them to check it all over.

 

[SLDHVN]

they are not responsible for the burn on the cover, im not one bit suprised about the cover getting melted. im not pointing at anyone yet, and the can and pipe still have the same seal of rtv we put on it prior so the update, thus the pipe and can were taken off together.

yes they are getting payed little to do alot, but they called and asked if they should replace the oil and spark plugs while everything was apart, does that not imply they had the can off too?

the chaincase cover has marks that are plain as day in it from heat

 

[skibreeze]

If it is all stock, it should be warrantied. A good tech should have caught it if he removed the can, but the guy could have only focused on the job at hand. I try to look over alot of stuff whenever I'm under the hood, but some people don't.

It's the adviser's job to try to upsell you service work, it is the tech's job to try to find sellable service work. None of this deserves going into raging bull mode, even though it is dissapointing service work.

 

[EricW]

Looks like we've covered the problem (parden the pun), lets look at the solution. Avid billet chaincase cover. So, was there a lot of chaincase oil somewhere in the bellypan. Have a good one. EW

 

[SLDHVN]

Really...Seriously...WTF?

I guess that I have the same question for you!!

You can't be serious! You have an issue that is most likely easily explainable and without even talking with the dealer you get on here and create this elaborate pile of nonsense?? Really...Seriously...WTF?

Just call your dealer, ya know people make honest mistakes and even if they did miss it, do they really owe you anything other than an apology? IMO, it doesn't really matter if your family has spent $1 or $100K over the years, the situation should be handled the same, fairly and honestly.

Your asking allot for people to follow your example and not "BLAST" you! Take the moral high ground you say, after your calling out threats??

Really...Seriously...WTF?

So what I would do in your shoes is get out from behind the keyboard and call your dealer!

Easy chief, does Polaris pay you to uphold their reputation on the internet? haha, just kidding, i already said i was giving them the benefit of the doubt... breathe daniel-son

 

[AndrettiDog]

I think your smear campaign is a little agressive.

I can see you being upset, but it seems at the end of they day, nobody did this on purpose and it is a common occurrance. You found a melted chaincase. Why not simply call them and tell them you found this. Is this the stock can? If not, don't look for warranty work as you made an upgrade. If it is the stock can, I can see the Polaris dealer stepping up and at least providing you the part (the stock cover). I can see them leaving the can in the sled to do the upgrade. My dealer told me that he is only getting about $100 for each sled from Polaris (for the updates) by the time it is all said and done. Keep working with the dealer before you go ape sh!t. Keep in mind that other honest people work there for a living in tough times before you try to destroy the business.

Judge Judy out.

 

[thefullmonte]

Your best approach is to politely call your dealer. It sounds like you are still running the stock silencer. This was not an uncommon occurrence and he will likely be able to get it warrantied. Although I would opt for the billet option.
If you didn't notice it before you brought it in it is hard to expect them too. Had you agreed to the oil change I'm sure they would have caught it. Not sure what dealer you are using, but the tech's are likely very busy with service and updates. They are working with tunnel vision on the task at hand only.
I used to work for a dealership. Because of customer attitude it's hard to give attention to anything except what they brought the unit in for. If you give it a once over and find things wrong and call the customer then they think you are feeding them a load and just trying to get more $$$ out of them. Or, like yourself they will just say no anyway. I know you are upset, but I don't think there is really anyone to blame in this situation except maybe poor engineering from Polaris.
I'm happy to no longer be involved with service. It is always loose loose. Techs get blamed for everything.
Just like being a moderator. Lol.

 

[diamonddave]

they are not responsible for the burn on the cover, im not one bit suprised about the cover getting melted. im not pointing at anyone yet, and the can and pipe still have the same seal of rtv we put on it prior so the update, thus the pipe and can were taken off together.

yes they are getting payed little to do alot, but they called and asked if they should replace the oil and spark plugs while everything was apart, does that not imply they had the can off too?

the chaincase cover has marks that are plain as day in it from heat

You are assuming they took the pipe AND can off at the same time because the silicon is still there? Just because the silicon is stiil there doesn't mean the can was removed. I would invite you to try this and see what happens. I think you might honestly change your mind.

And so what if it had been removed? If you weren't going to pay for oil and plugs, are you trying to say you would've paid for a cover and this would be a moot point? Take some responsibility and take the high road.

 

[tangogawd]

Just cause you deal with a "dealer" for years doesnt mean anything. Who do you "deal" with, owner, sales manager, parts manager, service rep? Not every department has eyes on the other. For intance, I "deal" with the owner, clearly, he does his best, but he cant over see every maintainance action done in his shop. I've caught lack of "pride" in worksmanship from his shop. I talk to the guy I "deal" with, and let him take care of it in house. Once, it turned out, he fired the guy. Let them take care of it in house.

 

[po-dunk rider]

Quote:
Originally Posted by skisucca
they are not responsible for the burn on the cover, im not one bit suprised about the cover getting melted. im not pointing at anyone yet, and the can and pipe still have the same seal of rtv we put on it prior so the update, thus the pipe and can were taken off together.

yes they are getting payed little to do alot, but they called and asked if they should replace the oil and spark plugs while everything was apart, does that not imply they had the can off too?

"the chaincase cover has marks that are plain as day in it from heat"

if the cover had these plain as day heat marks why didn't you see it before you rode?! or did you not open the hood? not bashing you just saying....

 

[440dart]

hey man figured you would know better than to post about this after my whole ordeal on here remember when i burnt my sled down. i marked my bolts before i even took the sled to the dealer iam sure we have the same dealer, my bolts were not even touched, the sled didnt even move from where i left it, then they called up and said that it over heated because of the linex on my tunnel my damn temp light never came on well once when i first got it, i posted about it on here and people were quick to judge saying i was trying to rip the dealer off, when the dealer told me to put it back to stock and they would try to help me out, and they call me up and cant warranty due to my linex
WTF SERIOUSLY WTF


dont these sleds back timeing if your temp light comes on??? mine sure as hell didnt

 

[Chevyho]

A lot of the time water temperature has nothing to do with cylinder temps. (EGT's) Never saw your post but when you say melt down I assume you are talking melted pistons.

 

[SLDHVN]

obviously very few people understood what this thread was about

the hole in the cover was due to being to close to the exhaust, der

I called and talked to the dealership and they said the pipe and can were taken off together cus they didnt want to ruin the seal

the tech DID SEE the cover but didnt think anything of it, wtf?

i said it is not the dealerships fault Polaris put a stupid sh*tty plastic cover next to a hot a$$ exhaust system for all of you who cant read and thought i meant the dealership did it

the point was THEY DID SEE THE HOLE AND GAVE US BACK THE SLED SAYING ITS READY TO RIDE!

stock pipe, stock can, and they think they will stand behind it

So merry christmas, and dont trust your dealer even if its the only place you have ever bought sleds and thought you could trust them like you have in the past

Thanks guys