I get that they are busy guys, im not doubting that at all. But if your in business and ready to make some sales you should probably have some means of dealing with customers. To a lot of people good customer service is just as important as a good quality product. It doesn't take long to get a bad reputation from poor customer service.
Now with that said.. I do have some positive feed back about the Wingman kit and there heated handle bars.
So before i made this purchase i was running a thermobob 3 and used the GYTR controller to to tweak my timing and fuel. My motor is bone stock except for a full fmf exhaust and a pod outterwear intake. I had the bike dialed in pretty good. It ran hard and had no problem getting around in deep pow. My water temps stayed fairly warm in pow conditions around 140-150 degress. I know thats a little low but even with a PST engine jacket in 2-3' of snow thats about the best it would do.
Installing the Raze thermostat was straight forward and pretty much the same steps as the thermobob install. Routing the lines for the heated handle bars took me a couple tries to find the perfect placement. But it went without an issue. One thing that i dont like is with the Raze thermostat you can not install a trailtech tto water temp sensor. I took mine out of my thermobob and went to put it in the Raze and it will hit the spring on the inside of the thermostat before its threaded in tight. The body of the Raze is a lot smaller then the thermobob. So i ended up riding last weekend not knowing what my water temps are. I ordered a tto sensor bung that splices into the coolent line just above the thermostat so i will be able to keep an eye on my temps.
The ECU is a straight forward install also, just plug and play. No install issues. Soon as i hit the snow with it and started to play i did notice better throttle response and snappier revving motor. The bike ran clean and seemed to be spot on with the tuning. It seemed to start easier and when it would idle the exhaust smell was really lite and seemed to be a lot leaner. I ride with guys that are on the same bike as me without the wingman and we switched back and forth and the same thoughts were had about it. But.. the overall power didnt feel to be much better then the other bikes not running the wingman. Definitely snapper throttle response and faster revving but the overall HP on the top end did not seem to be much better if at all then the other yz's in our group. Im pretty sure Raze's claim to 11HP gain for the wingman is against a 100% bone stock bike not running a thermobob or any kind of additional fule and timing tuning. If you are already running a thermobob and have your fuel/timing dialed in pretty good that 11HP gain will not be there. But it definitely makes a difference with throttle response and a snapper revving engine. It was also a noticeable gain in fuel mileage also.
There heated handle bars are no joke!! They are absolutely amazing! I had to turn the valve down to about half open because they get so toasty warm! I highly recommend the heated handlebars!