Pro R 600 - Blown Up right after warranty.

[Steele]

First ride of the year last weekend, make it 10 miles...

Just received the prognosis this afternoon... "Check valve going to center water pump chamber (7051020) went bad, starving the motor of oil. Needs new crank and water pump shaft". $1,800 in parts and $1,200 labor.

$11,000 sled, 2,000 miles, 2 years old and requires a $3,000 repair... WTF???!!!!!

The dealer gave me a "sh*t happens" answer. I told them that this is unacceptable, and they said that maybe I should call Polaris. Thank God that I did!!! The Polaris Customer Service guy (Andrew) was great! He said that it was unfortunate and the failure sounded very odd (never heard of this before), but to have the dealer submit a "Good Will Claim" to Polaris. He explained that he has no pull, but the Polaris higher-ups will review the claim and might do something to try and make things right. I do understand that there is something as bad luck, but this is ridiculous!!! I can only hope that Polaris' is more reliable than their motor was for me. I am told that Polaris fights with sleds IN warranty, so don't hold my breath.

I will be upgrading after the season (the IQR isn't what it used to be), and really liked the wife's Pro R, which had me planning to Snow Check a Pro-S or Pro-X this spring. I have been a 1 brand guy since 1991, but after today, the XRS with a 3 year warranty has me considering that I might want to look at my first NON-Polaris.

 

[mickyd32]

I feel your pain,my 06 600 did pretty much the same thing, except I was at WOT and there wasn't much left

Sounds like a crap dealer to me, right after warranty like that they should be able to fight to get you something. Its been done before

 

[Steele]

The dealer has a 800 Pro-X on the showroom floor... I am going to call them tomorrow morning. If they can manage to get Polaris to cover this repair, I will buy the Pro-X. Hopefully that will instill some incentive and fight for me. $3k repair in trade for a $13k sled.

 

[Steele]

Mickyd,
After you blew up your 06, did you keep it? How was the reliability after that? I only have 2000 miles on it, and wonder if I should sell it after this, or if it is safe to think it will last.

 

[mickyd32]

Yes I did keep the 06 for 2 more seasons, however not with that engine. It received a "donor" engine from a wrote off fusion 600

That fusion 600 was later resurrected with my rebuilt motor
My cousin still runs the long tracked 06 fusion 600. But he's not a high mile guy. It runs fine tho

 

[Steele]

From the dealer this afternoon... (Technical Service has carefully reviewed this request for goodwill. Based on the information provided and the vehicle being too far beyond factory warranty this repair cannot be approved for goodwill assistance.)
I sent an email to Polaris telling them of my disappointment, but that was for my own satisfaction. You'd think that if they were going to deny your claim, they would provide better service and contact you directly and apologize.

$11k sled and a $3k repair within 2 years... I now expect to drop $13k on a Snow Checked XRS this spring.

 

[dboivin]

I take it sled was off the floor bought with 1yr warranty?

don't like hearing this regardless of hearing both sides, fact is customer should be taken care of or worked with. Dealer is not fighting for you.

i have to say, if that was my sled, i woulda threw it thru the front window of the dealer if it failed w/ 2000 miles and they didn't work with me on it.

I would part it out and try to recover most of your costs, order a doo.