Hello Everyone,
Chuck here from Mountain Sports Distribution (MSD). We distribute Snowpulse throughout North America and 509 and and Mammut in Western Canada. Just wanted to give Snowest members a heads up about a recall just announced by Snowpulse in regards to their Inflation 1.0 system cylinders (2008-2010). This recall does NOT affect Inflation 2.0 cylinders which are currently being sold by your local retailer in 2011-2012 including Snowpulse models: Highmark 22, Protech vest, and Extrem 22.
Models with the affected cylinder include the original Highmark and Highmark II
The cylinders affected are easily identified because they have a red sticker on the top and the side. More information regarding the recall and a picture of the affected cylinders can be found here: http://www.snowpulse.com/en/recall/
The issue with the cylinders is that over time (1 year plus) the gauges can develop a leak leading to lower or complete loss of pressure. Snowpulse feels that it is important to have a gauge to monitor the pressure of the cylinder.
In our own experience the pressure depletion appears to happen over a significant amount of time (weeks or months) and our current turn around time for getting your cylinder replaced and back out to you is a week to 10 days. So if your cylinder is currently holding air and you have a trip planned I would recommend keeping your cylinder until it is a convenient time for you to send it back rather than go to the mountains without your pack. MSD/Snowpulse will pay for shipping both ways. In Canada you need to contact us to have your cylinder serviced in the USA the cylinder exchange is being done by Mammut Sports group. Contact information can be found on the Snowpulse website. The cylinder must be empty when you send it back to us, a good reason to deploy and practice with your Snowpulse. Remember to send back the firing pin when you send back the cylinder.
Myself or staff will try and monitor this post but as it is a busy time of year for us so you will likely get better service by contacting us directly at info@mountainsportsdistribution.com or at 250-344-5060.
We really appreciate the support our customers have given us over the last several years and we will do our best to get your cylinders back to you in a timely and efficient manner. We apologize on behalf of Snowpulse for any inconvenience that this creates.
Chuck here from Mountain Sports Distribution (MSD). We distribute Snowpulse throughout North America and 509 and and Mammut in Western Canada. Just wanted to give Snowest members a heads up about a recall just announced by Snowpulse in regards to their Inflation 1.0 system cylinders (2008-2010). This recall does NOT affect Inflation 2.0 cylinders which are currently being sold by your local retailer in 2011-2012 including Snowpulse models: Highmark 22, Protech vest, and Extrem 22.
Models with the affected cylinder include the original Highmark and Highmark II
The cylinders affected are easily identified because they have a red sticker on the top and the side. More information regarding the recall and a picture of the affected cylinders can be found here: http://www.snowpulse.com/en/recall/
The issue with the cylinders is that over time (1 year plus) the gauges can develop a leak leading to lower or complete loss of pressure. Snowpulse feels that it is important to have a gauge to monitor the pressure of the cylinder.
In our own experience the pressure depletion appears to happen over a significant amount of time (weeks or months) and our current turn around time for getting your cylinder replaced and back out to you is a week to 10 days. So if your cylinder is currently holding air and you have a trip planned I would recommend keeping your cylinder until it is a convenient time for you to send it back rather than go to the mountains without your pack. MSD/Snowpulse will pay for shipping both ways. In Canada you need to contact us to have your cylinder serviced in the USA the cylinder exchange is being done by Mammut Sports group. Contact information can be found on the Snowpulse website. The cylinder must be empty when you send it back to us, a good reason to deploy and practice with your Snowpulse. Remember to send back the firing pin when you send back the cylinder.
Myself or staff will try and monitor this post but as it is a busy time of year for us so you will likely get better service by contacting us directly at info@mountainsportsdistribution.com or at 250-344-5060.
We really appreciate the support our customers have given us over the last several years and we will do our best to get your cylinders back to you in a timely and efficient manner. We apologize on behalf of Snowpulse for any inconvenience that this creates.