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Musician gets revenge on United Airlines

B

blue fluff

Free Member
"Carroll was flying between Halifax and Nebraska when he switched planes in Chicago. The passenger next to him noticed baggage handlers tossing guitar cases outside the plane.

Carroll's Taylor guitar required 1,400 Canadian dollars (US$1,200) in repairs. He said it still doesn't play the way it used to but he keeps it for sentimental reasons.

The 41-year-old songwriter spent the past year trying to get compensation from United Airlines. When the airline refused to take responsibility, the songwriter made the humorous music video and posted it online."

Over 600,000 hits already!

http://www.youtube.com/watch?v=5YGc4zOqozo

United has decided all of the sudden to try to make it right now.
 
Thanks for posting.

Heard the story on radio today when they interviewed Carroll and played the song. Was going to search You Tube to see the video which the redio announcer said was great. Good story in the lyrics. Carroll said he has recieved many offers since and United has called back asking him what he would like which he told radio he wants nothing from them now.
 
like anybody is gonna pay attention to that ???????????


nice parody but the guy has to do better than that .JMHO
 
"The $3,500 Taylor acoustic guitar had been custom-made and was packed in a padded double case, but United refused to take responsibility. Carroll sent emails, wrote letters and talked to people at the airline over nine months until a Chicago employee told him to stop sending emails because he wasn't going to get compensation...

On Tuesday, United Airlines spokeswoman Robin Urbanski issued a statement about the incident.

'This has struck has a chord with us [hardy har har]. We are in conversations with one another to make what happened right, and while we mutually agree that this should have been fixed much sooner, Dave Carroll’s excellent video provides United with a unique learning opportunity that we would like to use for training purposes to ensure all customers receive better service from us,' the statement said."

http://www.eturbonews.com/10270/how-get-through-airline-refuses-listen-try-youtube

That's pretty cool that they made it into a humorous and humble statement, but still too little too late that he had to hound them for nine months and finally make the video. They should know better in the internet age.
 
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