Pls share!
We make mistakes and like to hear the feedback. Like I told you summ8rmk, we will be contacting you. I think your problem was legit. It's a lot of money and we get the issues with getting gear that works. We will figure this out.
On that note....I think a thread like this brings up things we like to hear and we have the stones to hear it and respond. You can find us here. PM me and we will take care of you with whatever.
I have gotten a TON of PMs over the years about how to improve product or tell us we suck or not suck. We can take it. We also get a lot of praise and votes of confidence from folks like you guys on here. We have some guides and such that literally ride and LIVE in out gear 24/7. WE have guys that live in the gear that are not guides or the like but feed horses and literally work in out gear 24/7. Whatever your abuse scale we plan to outfit it. Gear does have a "lifespan" and won;t last forever. WE try to make it as long as possible.
Sometimes I have gotten just complete misunderstandings on how the gear is to work or how to layer or.....you name it.
Al Gore invented this intranet-ing thing. And we think we can handle him and his idea