Is Crappy customer service just the norm!!

[NM]

Is anyone else having a problem spending money? I have been told by at least 4 different businesses in the last month that they will call me right back, and guess what...nothing!!!
I am starting to think "I will call you right back" means piss off!!! GAWD
If I ran my business that way I would be broke.

NM

 

[2fun4u]

Unfortunately, the larger a business becomes and the busier they are, the less they consider customer service important.

I think those smaller companies out there who are developing their business and trying to make it in a big business world are much more apt to provide extraordinary service as that is our bread and butter.

Don't get disheartened, if they don't return the call, imagine if you had a problem with a product. YIKES - find another company who believes the customer is the most important part of their business!

2fun

 

[Without A Trace]

As I see it people are just busy right now with the holiday rush. Basically they aren't saying pizz off they are just saying..."get in line" There is only so much that companies can do in this global world we are living in and I think it is our job to get used to it. Businesses are doing everything they can to keep up and are failing miserably. What is it you are looking for? Maybe there is another option that makes everyone happy.

Right now we are swamped with custom orders. We make double the money for these orders so..... The simple projects don't get preference simply because we don't have the manpower to occomodate everyone. I just can't see putting an order for a 50 dollar unit in front of a 50,000 dollar unit. but I don't bump the 50 dollar units either. Basically get in line, and you're one day job may be behind a 2 week job which means you are waiting 2 weeks to get your stuff.......sorry but you should have got here earlier...

This is just for instance. I don't think we are doing anything for you are we?

 

[NM]

I am not talking about you guy's. I live in Alberta, which is actually worse than most places. My point is that if someone can't get it or get it done for you...then let me know so I can make alternate arrangements. To say I will call you back, and never do is like saying piss up a rope. You must remember dating in high school, it's kinda like that. LOL

 

[Without A Trace]

Oh ya, if I tell someone I'll call them back I do it. Most of the time I even ask them if they would like to hold while I worked up the price but understand that their time is just as important as mine and that I will call them back usually within the hour.
But with the bid I have to tell my customers what to expect as far as a time frame, they may not like it but hey they would rather know it up front then find out a week later that we haven't even started on their product.

I also know that if I tell people that I am six weeks out on a project it doesn't take long and people are able to get next day service again! Customers will go somewhere else if time is an issue and usually time is more of a concern than money. Look at the cost of sleds in the spring -vs- fall and snow on the ground......If I blow a motor right now I want a new one in a week if I have to wait 3 months I'm moving on!

So my advice to you is if you don't like the sevice you are getting you won't like the service you got! Move on!

 

[Fosgate]

I agree that customer service as a norm has gotten pretty crappy accross the board. Peopel claim they don't like confrontation but the create it all the time. Tips have become an excectation for any kind of service rather than a courtesy for good service. They say customer service is becoming more of a focus and get better as a whole but I have yet to see it. It might be better than the next guys but the next guys service is SH$t.