So I've been debating whether or not to post this and decided I would.
Just want to share my experience with HMK and the EXTREMELY poor service I got. For years, been wanting HMK Boa boots cause they look like a very good boot and from everything I heard they stood up to the name. So I order a pair, they come but they're one size too small. No big deal, talked to one of the guys on the phone (lucas) and he says send them back and they'll send a new pair one size bigger, GREAT.......I sent a cheque along with them so I could get some extra liners sent out. Months go by and no boots or liners.
I get told "well i have to check the warehouse to see if we received them". A few phone calls and emails later I still don't know if they even got there. Finally I get the response yes they got there along with the cheque. This is 3months after I originally ordered them and 2-1/2 months after I sent them back. By that time I was so pizzed off I didn't even want the boots anymore and will never ever buy anything HMK again. By this time I contacted a Klim dealer and had their boots within two days.
I tell Lucas to put keep the boots and rip up the cheque cause I don't want their product anymore, also to put the $$$ back on the credit card for the original payment (card # given). 2ish more months go by and still no money has been returned.
So finally my wife (who originally paid for the boots as a b'day gift) calls a few times and the money is eventually put back on the card, but not after a few phone calls from her.
So all in all, I'm very happy with my Klim boots and would recommend them to anyone. As for HMK, I will never buy any of their products again and not suggest them to anyone else.
This of course is just my experience, I know most have had good experiences with HMK but like its been said on here recently, the consumers need to let other consumers know about bad business practises.......and I for one was very disappointed in HMK.
Cheers
Just want to share my experience with HMK and the EXTREMELY poor service I got. For years, been wanting HMK Boa boots cause they look like a very good boot and from everything I heard they stood up to the name. So I order a pair, they come but they're one size too small. No big deal, talked to one of the guys on the phone (lucas) and he says send them back and they'll send a new pair one size bigger, GREAT.......I sent a cheque along with them so I could get some extra liners sent out. Months go by and no boots or liners.
I get told "well i have to check the warehouse to see if we received them". A few phone calls and emails later I still don't know if they even got there. Finally I get the response yes they got there along with the cheque. This is 3months after I originally ordered them and 2-1/2 months after I sent them back. By that time I was so pizzed off I didn't even want the boots anymore and will never ever buy anything HMK again. By this time I contacted a Klim dealer and had their boots within two days.
I tell Lucas to put keep the boots and rip up the cheque cause I don't want their product anymore, also to put the $$$ back on the credit card for the original payment (card # given). 2ish more months go by and still no money has been returned.
So finally my wife (who originally paid for the boots as a b'day gift) calls a few times and the money is eventually put back on the card, but not after a few phone calls from her.
So all in all, I'm very happy with my Klim boots and would recommend them to anyone. As for HMK, I will never buy any of their products again and not suggest them to anyone else.
This of course is just my experience, I know most have had good experiences with HMK but like its been said on here recently, the consumers need to let other consumers know about bad business practises.......and I for one was very disappointed in HMK.
Cheers
