I went into my local dealer service dept looking for a diagram of some wiring. Was told just to bring it in we will fix it. This really pissed me off. I went and talked with the owner who is the salesman there also small dealer. He just said good help is hard to find. Didn't ask if I got what was needed or not. I have purchased 4 sleds,2 four wheelers, 1 30000$ boat and a 72000$ boat, also a new jet ski, in the last 15 years. That must not carry any weight on getting a simple diagram. I found it online tonight that's how I will purchase my next toy or toys who's ever cheaper. This is a ski doo dealership and Lund. Certain items were cheaper other places but kept it local.
DEALER LOYALTY
- Thread starter revrider07
- Start date
Yes some dealers are helpful and others are not. If you want loyal customers you have to give a little here and there and not always be a taker. I see new sleds dealers are still selling for full retail and on the next page is an add for the same sled for $3k cheaper. You can only be loyal to a point...
I get what you are saying and do not deal with any of my local dealers because of the same thing. however, How much money have you actually spent in their service department. My guess is not much. I would be willing to bet that it would be a lot different if you would have spent that +100 grand in the service department. Not defending their actions here but most of us and i am guilty of this as well relate purchasing a product they sell as supporting their business. when in reality the money does very little to support it because the majority of the purchase price goes toward purchasing inventory. most shops make their living selling their services after the sale. No one likes to hand out free services to anyone when you are in it trying to make a living. Now Some dealers know they have to give a little free service in hopes that it will come back to them. for small businesses that is a tough thing because they are walking a fine line between making enough to survive and closing their doors.
I get that end of it but there has to be some service after the sale. When I have needed any support items for the above its come from them including oil hi fax filters and oil for my verados so I frequent there store more than just once in awhile. Online is going to get my money from here on out. This dealer was closest so I spent my money there sled oil was always more expensive but it was convenient. With economy tighting up here oil money not running like water will see where there at in ten years.
Well now it sounds like it will be harder to push product so he out a paying customer and now he will tell everyone he knows about the poor service he received. It costs a lot less to make people happy than it costs to push paying customers away.
I'm not very impressed with these service departments. Usually the kid behind the desk knows nothing. My dealer put 8 ounces of oil in my first tank and said it was what they were supposed to have when there was a tag hanging right on the sled that said a quart.
I always have to double check the information they give me and much of the time they're wrong.
With my 2014 Pro they wanted 4500 difference when I had an acquaintance that got his for 2800 difference....good old boys club.
I'm not loyal to them because they're not loyal to me.
I always have to double check the information they give me and much of the time they're wrong.
With my 2014 Pro they wanted 4500 difference when I had an acquaintance that got his for 2800 difference....good old boys club.
I'm not loyal to them because they're not loyal to me.
I guess I would respectfully disagree, a customer is a customer. Whether you are using the "shop" or you are using the "sales" counter, you are spending your hard earned money in that certain store. Quite honestly, I would think that the guy that has purchased several units over several years, is a repeat customer and I want to continue this tradition, as this customer is not only a customer but also advertising and in a sense a salesmen, as long as he is happy.
Now, with your logic what about the guy that buys used units from private party's but brings his stuff in for service at times. He spends more in the "service" department so........ he should get what he wants or needs over the guy that spends more money in the "sales" department......No. Treat both of them fair and you have continued return customers in both areas and eventually each of those two customers will use both sides of the business counter.
It was mentioned before, a dealer / customer relationship is give and take, on both ends and I think some people, business owners and customers tend to forget this.
FATDOG I agree with you 100% on this.
We have a tendency as customers to only see our side of things. all i was trying to do was give a difference way of looking at the same situation right or wrong. I was trying to point out that dealers make their living selling parts because there is a higher margin for profit then on the big ticket items such as boats, sleds etc. No disrespect toward the person who started this thread but taken at face value it sounds like since he spent +100 grand he was entitled to what basically was free handout. He walked in and asked to be given a wire diagram so technically he was not a customer because he was not there buying anything. I get the whole returning customer thing. I also get what TINCUPRIDER refereed to as the the "Good Old Boy Club" which i refer to as the "Cool Kids Club" because most of the people behind the parts/service counters in my area are younger guys.
Sometimes as customers we tend to think we deserve more then we really do. We often forget that as customers we don't have the right to tell dealers how to run their business's and their perception of customer service might just differ from our own. Successful dealers have found a balance between selling products and providing services after the sale.
Exactly. And stuff like this is easier to do when you have a small business and everyone knows everyone. I bet the guy that told him to bring it in probably didn't realize that he spent a lot of money at the dealership. The owner however should have taken care of it himself given the chance.
Maybe the owner was having a bad day or a lot of other things on his mind. But I did give him a chance to make it right. You are also correct never seen this tech before.
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