hope you smile...............
The Spoon:
A lesson on how consultants can make a difference in an
organization.
Last week, we took some friends to a new restaurant, 'Steve's
Place,' and noticed that the waiter who took our
Order carried a spoon in his shirt
pocket.
It seemed a little strange. When the busboy brought our
water and
utensils, I observed that he also had a spoon in
his shirt pocket.
Then I looked around and saw that all the staff had spoons
in their
pockets. When the waiter came back to serve
Our soup I inquired, 'Why the spoon?'
'Well, 'he explained,'the restaurant's
Owner hired Andersen Consulting to revamp all of our
processes. After
several months of analysis, they concluded that the spoon
was the most
frequently dropped utensil. It represents a drop frequency of
approximately 3 spoons per table per
hour.
If our personnel are better prepared, we can reduce the
number of
trips back to the kitchen and save 15
Man-hours per shift.' < /SPAN>
As luck would have it, I dropped my spoon and he replaced
it with
his spare. 'I'll get another spoon next time I go to the kitchen
instead of making an extra trip to get it right
now.' I was impressed.
I also noticed that there was a string hanging out of the
waiter's fly.
Looking around, I saw that all of the
waiters had the same string hanging from their flies. So,
before he
walked off, I asked the waiter, 'Excuse me, but can you
tell me why
you have that string right there?'
'Oh, certainly!' Then he lowered his voice.
'Not everyone is so observant. That consulting firm I
mentioned also
learned that we can save time in the
Restroom.
By tying this string to the tip of our
You-know-what, we can pull it out without touching it and
eliminate
The need to wash our hands, shortening the time spent in
the restroom
by 76.39%.
I asked quietly, 'After you get it out, how
Do you put it back?'
'Well,' he whispered, 'I don't know about
The others, but I use the spoon.'
The Spoon:
A lesson on how consultants can make a difference in an
organization.
Last week, we took some friends to a new restaurant, 'Steve's
Place,' and noticed that the waiter who took our
Order carried a spoon in his shirt
pocket.
It seemed a little strange. When the busboy brought our
water and
utensils, I observed that he also had a spoon in
his shirt pocket.
Then I looked around and saw that all the staff had spoons
in their
pockets. When the waiter came back to serve
Our soup I inquired, 'Why the spoon?'
'Well, 'he explained,'the restaurant's
Owner hired Andersen Consulting to revamp all of our
processes. After
several months of analysis, they concluded that the spoon
was the most
frequently dropped utensil. It represents a drop frequency of
approximately 3 spoons per table per
hour.
If our personnel are better prepared, we can reduce the
number of
trips back to the kitchen and save 15
Man-hours per shift.' < /SPAN>
As luck would have it, I dropped my spoon and he replaced
it with
his spare. 'I'll get another spoon next time I go to the kitchen
instead of making an extra trip to get it right
now.' I was impressed.
I also noticed that there was a string hanging out of the
waiter's fly.
Looking around, I saw that all of the
waiters had the same string hanging from their flies. So,
before he
walked off, I asked the waiter, 'Excuse me, but can you
tell me why
you have that string right there?'
'Oh, certainly!' Then he lowered his voice.
'Not everyone is so observant. That consulting firm I
mentioned also
learned that we can save time in the
Restroom.
By tying this string to the tip of our
You-know-what, we can pull it out without touching it and
eliminate
The need to wash our hands, shortening the time spent in
the restroom
by 76.39%.
I asked quietly, 'After you get it out, how
Do you put it back?'
'Well,' he whispered, 'I don't know about
The others, but I use the spoon.'
