Just heard back from GnarPro...
Looks like we found ourselves a new startup company that actually IS interested in the end user.!
Regarding the GoPro 8/9 functionality, we've been hard at work in developing a solution to support the newer generations of GoPro. During our development, we've found that there are several communication protocol differences in all of the GoPro's, so this makes supporting each one more difficult, but not impossible. We're a small startup with 3 team members, so we're working through these updates as quickly as we can! We are launching a new phone app (aiming for this month on the Android and iOS app stores). This phone app will allow us to update firmware in the field. The system you've purchased already has the handshake to make software updates. However, until we have the app released into the app stores, we may have to ship out a replacement brain box if there are issues in flashing in the updates to support the new GoPro cameras.
We also plan to support more action cameras outside of GoPro moving forward, and having the ability to update software in the field will be a key advantage for GnarPro. I don't have a release date ready for the GoPro 8 and 9 support, but we have these cameras in our fleet and are just as eager to get support for these cameras. This is my top priority as I also handle the software support.
I will follow up once we have support for the GoPro 8 and 9 ready to flash out, and we can work out how to get you this update as quickly as possible.
In the meantime, I will personally refund you for the GnarPro cost and shipping cost while we work to make this right.
Thank you for reaching out and we look forward to getting you in a position to capture the gnar!
Josh Kyburz | CEO
Looks like we found ourselves a new startup company that actually IS interested in the end user.!
Regarding the GoPro 8/9 functionality, we've been hard at work in developing a solution to support the newer generations of GoPro. During our development, we've found that there are several communication protocol differences in all of the GoPro's, so this makes supporting each one more difficult, but not impossible. We're a small startup with 3 team members, so we're working through these updates as quickly as we can! We are launching a new phone app (aiming for this month on the Android and iOS app stores). This phone app will allow us to update firmware in the field. The system you've purchased already has the handshake to make software updates. However, until we have the app released into the app stores, we may have to ship out a replacement brain box if there are issues in flashing in the updates to support the new GoPro cameras.
We also plan to support more action cameras outside of GoPro moving forward, and having the ability to update software in the field will be a key advantage for GnarPro. I don't have a release date ready for the GoPro 8 and 9 support, but we have these cameras in our fleet and are just as eager to get support for these cameras. This is my top priority as I also handle the software support.
I will follow up once we have support for the GoPro 8 and 9 ready to flash out, and we can work out how to get you this update as quickly as possible.
In the meantime, I will personally refund you for the GnarPro cost and shipping cost while we work to make this right.
Thank you for reaching out and we look forward to getting you in a position to capture the gnar!
Josh Kyburz | CEO
