I've been waiting for almost a month for my purchase, anyone else dealt with this from them? First and last time I'll do business with them!
anyone else have a problem with iceage performance?
- Thread starter stihlhead82
- Start date
I have never had a problem with Ice Age.I have bought a couple sets of rails and a couple of sets over the years and have got nothing but great service and product..
In fact if I needed rails again I would be going back there again.
Your parts must be on back order,did you try phoning them?
In fact if I needed rails again I would be going back there again.
Your parts must be on back order,did you try phoning them?
It was a helmet that was not made anymore but still advertised on their site, no one called to tell me so I called after two weeks and they apologized and I ordered a different helmet which was in stock. Waited another week or so and called again and was told its been sitting on a desk because someone forgot to mail it out, I'm still waiting! Was told they'd make it right by waving shipping cost, but their policy is free shipping over $100 purchase anyways. Idk, bad first time experience
Yep the holes on my custom rails were over sized for the stock hardware. The placement of the torsion spring holders that bolt to the rails were misplaced causing them to slip out and puncture a brand new power claw track, shearing both springs in half. It was only a $1500 mistake by them but other than that no I haven't had any problems. Oh and after calling them and sending emails they said it was a mistake and they were sorry. No replacement rails or any kind of discounts on anything.
Maybe next time I call I'll give it my best Norwegian accent! Lol
they've been great for me to work with; although i didnt try to order during the busiest part of the year. i think my rails were 2 weeks with custom ano
I'm not trying to take away anything from them, I know they make a good product, just saying I had a uneasy first experience
I'm sorry to hear that, what was his name?
hahaha...I just got owned...
Ill lend a hand,
I run most of the shipping and order managing @ IceAge and I will be the first to admit, during show season, orders, especially gear related take a lot longer then we would like some times. Our stock of gear/helmet/softgoods gets loaded into the trailer and never comes into the shop for a month straight. With gear being the biggest seller at shows it is hard to keep the website up to date during this portion of the year as things are sold and replaced so rapidly. Also, the gear is buried almost inaccessibly during the 2 days per week we are in the shop between shows. This can make for some delays on items as we are just stretched during those few weeks of shows. Life is back to normal, we are here 5 days a week and all the gear is up and organized in the shop.
I appologize for the delays, helmet is in transit and should be there on Thursday.
Nick
I run most of the shipping and order managing @ IceAge and I will be the first to admit, during show season, orders, especially gear related take a lot longer then we would like some times. Our stock of gear/helmet/softgoods gets loaded into the trailer and never comes into the shop for a month straight. With gear being the biggest seller at shows it is hard to keep the website up to date during this portion of the year as things are sold and replaced so rapidly. Also, the gear is buried almost inaccessibly during the 2 days per week we are in the shop between shows. This can make for some delays on items as we are just stretched during those few weeks of shows. Life is back to normal, we are here 5 days a week and all the gear is up and organized in the shop.
I appologize for the delays, helmet is in transit and should be there on Thursday.
Nick
M8, good to see someone with a sense of humor!
Nick at iceage, you've been very professional with me and this isn't directed towards you, just a little upset is all, but I understand
Nick at iceage, you've been very professional with me and this isn't directed towards you, just a little upset is all, but I understand
I've had very good luck with my IceAge orders.
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How awesome is it when the rep for the company actually posts and takes care of the problem. I had ice age rails on my rev and great product. Great customer service. Thanks guys
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