I like to give credit where credits due!
Last week the guys at AK Snowmobile Salvage on Old Seward returned my money on a used track I bought from them, with no questions asked.
Kind of a long read, but FWIW....
I had purchased the track 3 weeks earlier and briefly looked over what I could see while it was all rolled up. The employee helping me said it came off a sled with really low miles and it was in great shape, since I was in a hurry I did not look further. I made the purchase and left WITHOUT a receipt. 3 weeks later when I returned home from the Slope I started to install the track and I noticed a deep groove all the way around the inside circumference of the track, almost cutting it in two pieces. It was basically junk and I figured I was stuck with it, but I decided to go talk to those guys about it anyway. I took it in and talked civil to the guys there and they apologized for the trouble and returned ALL my money. They did not ask for a reciept, try to blame me for the damage or tell me tough luck.
Anyway I was impressed enough with their customer service that I wanted to share. I will make sure they get some money from me in the future!
Last week the guys at AK Snowmobile Salvage on Old Seward returned my money on a used track I bought from them, with no questions asked.
Kind of a long read, but FWIW....
I had purchased the track 3 weeks earlier and briefly looked over what I could see while it was all rolled up. The employee helping me said it came off a sled with really low miles and it was in great shape, since I was in a hurry I did not look further. I made the purchase and left WITHOUT a receipt. 3 weeks later when I returned home from the Slope I started to install the track and I noticed a deep groove all the way around the inside circumference of the track, almost cutting it in two pieces. It was basically junk and I figured I was stuck with it, but I decided to go talk to those guys about it anyway. I took it in and talked civil to the guys there and they apologized for the trouble and returned ALL my money. They did not ask for a reciept, try to blame me for the damage or tell me tough luck.
Anyway I was impressed enough with their customer service that I wanted to share. I will make sure they get some money from me in the future!
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