A real 4 year Warranty????? WTF

[friscospices.com]

I have a 13 Pro with 650 miles and the 4 yr warr. The past few rides I have noticed a loss of WOT, RPM. First run down the trail in the am after a warm up to 100 degrees or more it will pull 8200, but an hour later cant get it to pull more than 7700 and wont the rest of the day even on the trail where it did pull 8200 earlier in the day. So I took it to the dealer explained my problem and also had them do the QD service inspection. When I returned they told me they did all sorts of tests, compression, leak down, checked thee TPS and looked at the exhaust valves checked the clutch's and some other stuff on the digital wrench. Couldnt find any problem, but then charged me .7 hours and said that I had to pay because they dont get paid unless they replace parts under warr. They also charged me for 2 new spark plugs which I have no problem with. I do have an issue with the .7 hours for checking the sled over. Do all dealer do this or should I contact Polaris and let them know there warranty coverage sucks at certain dealers.

 

[AndrettiDog]

What dealer is this? They should be ashamed to charge for "looking" over a sled unless you asked for some sort of tune up. If you simply asked for them to address issues with your stock sled then you should not be paying anything (can't remember if there is a deductible on the warranty - maybe $50?). It is true that Polaris nickel and dimes them for the warranty and recall work. They only get so much time that they can bill Polaris for. Then they have to eat it - not pass it on to the customer. I suppose certain situations might cause for the customer to pay. Perhaps a situation where they have to remove aftermarket pieces, but the dealer should step up!

 

[Reg2view]

Sounds like they didn't actually ride it. That would have cost you more $$$.

The irony kills me - if you tune yourself (even clutch weights), some stealers will deny warranty per poo, and if you take it to them, some aren't smart enough to tune it to run to spec. Choose wisely. And they wonder why they get called stealers. Wall of dealer shame.

$50 is deductible for years 2-4. First year no deductible.

 

[friscospices.com]

I guess I got burned, should have taken my first clue when they charged a bull**** amount for shipping on a part I needed. If they dont call or settle this I will let everyone know who they are and to watch out for them.

 

[Matte Murder]

Frisco I feel for you but think your frustration is aimed at the wrong problem. You still have a sled that has a problem and the dealer can't figure it out. The .7 hours thing seems weird too. Could anybody have done everything they said they did in .7 hours? They should have told you policy first too. "Mr Frisco if we find a problem the whole thing, parts and labor is warranty work. But on these gremlin hunts if we don't find your issue and can point it out to Polaris we have to charge you for our time. How much labor time should we risk on it?" Just think if you had gone back and they handed you a bill for 6-8 hours and your sled wasn't fixed. I'd make a video and show them the problem, drop the sled off and tell them to call you when it's fixed.

 

[SnotNose]

I have a 13 Pro with 650 miles and the 4 yr warr. The past few rides I have noticed a loss of WOT, RPM. First run down the trail in the am after a warm up to 100 degrees or more it will pull 8200, but an hour later cant get it to pull more than 7700 and wont the rest of the day even on the trail where it did pull 8200 earlier in the day. So I took it to the dealer explained my problem and also had them do the QD service inspection. When I returned they told me they did all sorts of tests, compression, leak down, checked thee TPS and looked at the exhaust valves checked the clutch's and some other stuff on the digital wrench. Couldnt find any problem, but then charged me .7 hours and said that I had to pay because they dont get paid unless they replace parts under warr. They also charged me for 2 new spark plugs which I have no problem with. I do have an issue with the .7 hours for checking the sled over. Do all dealer do this or should I contact Polaris and let them know there warranty coverage sucks at certain dealers.

Is it stock, or does your avatar tell it all?

 

[friscospices.com]

Stock my other sled is a turbo. They said that it took 1.5 hours to check everything out so they charged me half. I own a business which requires us to perform warranty work as well. Sometimes I get paid for my time and sometimes I have to eat it and just take care of the customer. But I would never charge customer labor for a machine that is 6 mo old and used very little 650 miles and I have had the issue for atleast 150 of those miles. I bet if I had bought the sled from them they would have treated me differently. I gave them the opprotunity to shoot me a price when I snowchecked my 13 and they where 1k higher. I always buy my parts oil and misc stuff from them because its near where I ride 60% of the season. Like I said I even have paid the shipping on parts I need rather than just picking them up locally, because I wanted them to be getting some other business from me rather than just a warranty work. Its just frustrating and I feel I need to find another dealer close to where I ride to take there place.

 

[bohner]

My 13 800 pro is doing the say thing. It is also at the dealer, while there they did a update or service recall and i told them about it not running correctly at WOT. they called back a week later saying they couldn't get it to bog and everything checked out so i am supposed to come pick it up. I havent done this yet because i am busy. But not real happy with my dealer who i have bought from the last three years sno checking each sled. Out of those three years only 1 800 has ran right and i ended up totaling it with 400 miles. Im sick of my 800 not running worth a ****. Very tempting to switch over to a cat wit a dealer i know will take care of my problems. Sorry for the derailment and for my morning rant lol back on topic post on here if you find the problem for this bog

 

[friscospices.com]

Its not a bog it just wont pull 10-60 weights to 8200 RPM.

 

[rockinmranch]

In the first year of the sled no money should be on the consumer, regardless of what "Gremlins" they may be looking for. Who fronts that bill should be between Polaris and the dealer. That is part of being a dealer. The first year, the warranty is bumper to bumper. On year two the warranty is drivertrain, creating a situation that after the work has been performed by the dealer, and it is apparent that it was not covered by the warranty, it then goes back on the consumer. The dealer does get paid a discounted rate for polaris warranty work, although my dealer told me that he gets the full rate on four yesr warranty work, which is more similar to an insurance claim. I have done a bit of reasearch lately for my rental business. The fact is, Polaris has put the brakes on there warranty program significantly for the coming years. Many restrictions have been added including the biggest, no warranty after 3000 miles on the two year warranty. My attitude with Polaris has been who cares if I blow a (poorly engineered) 800 motor every 2500 miles, Polaris will stand behind their product. Keeping an 800 polaris running without a warranty is not financially wise ($4000 plus for a short block). Polaris is still my favorite sled to ride, but unfortunately my rental fleet will have a few less Polaris sleds in it due to their new policys. Ski-Doos new warranty, Bumper to Bumper for 4 years for no additional cost for a snowcheck is unreal. No mileage limits. Hard to not take a look that way.

 

[GoBigParts]

I have a 13 Pro with 650 miles and the 4 yr warr. The past few rides I have noticed a loss of WOT, RPM. First run down the trail in the am after a warm up to 100 degrees or more it will pull 8200, but an hour later cant get it to pull more than 7700 and wont the rest of the day even on the trail where it did pull 8200 earlier in the day. So I took it to the dealer explained my problem and also had them do the QD service inspection. When I returned they told me they did all sorts of tests, compression, leak down, checked thee TPS and looked at the exhaust valves checked the clutch's and some other stuff on the digital wrench. Couldnt find any problem, but then charged me .7 hours and said that I had to pay because they dont get paid unless they replace parts under warr. They also charged me for 2 new spark plugs which I have no problem with. I do have an issue with the .7 hours for checking the sled over. Do all dealer do this or should I contact Polaris and let them know there warranty coverage sucks at certain dealers.

I probably brought mine in 10 times and have never been charged anything until this year because I guess 2nd year on there is a $50 deductable. So now I get charged $50.

 

[rmscustom]

Stupid question but I'm gonna ask anyways. Are you guys that can't pull enough rpm putting a brand new belt in and trying that even though the one that's in there may still look good?

 

[friscospices.com]

No my belt has 650 miles and is adjusted in the sheeves as per spec. Why?

 

[rmscustom]

I have 3 belts that look good and will not pull rpm with the deflection adjusted perfect (sled acts exactly the way yours does). Take them off and install a new belt and its good again.
Looking closer at these 3 belts I have they almost look like they are starting to delaminate between the cord and rubber. I'm getting 300 to 400 miles on before this happens.

 

[Reg2view]

Stupid question but I'm gonna ask anyways. Are you guys that can't pull enough rpm putting a brand new belt in and trying that even though the one that's in there may still look good?

X2. Always the first thing to try now, after cleaning clutches, tra's are famous for this, too. The belt may measure to spec, length and width, but will act like it's overshifting. Brand new belt, and whammo, back to peak RPM. I came to think the compound goes soft, particularly on high torque, high underhood temp mountain sleds, causing an overshift. Funny thing is, back in days of 120 hp 700's, early 8's, this just didn't happen. Don't see it with 6's, either. Best I can do, no hard science on this one that I've seen.

 

[Pro-8250]

Find a new dealer. As far as I can tell the Polaris warranty has no deductible for the first year, and the ECS has a $50 deductible with no mileage limitation for the next 36 months. Good luck.