A positive Klim warranty experience

[TurboMatt]

I just wanted to post this up to show not all Klim warranty experiences are bad. I have read a lot of negative on here, in this case my experience was positive. Obviously, it would have been better if they wouldn't have failed in the 1st place, but whatever.
I had 2 different pairs of Klim Powerxross gloves that I bought over the last 2 years. They both ripped out on the seam right by the the thumb, same exact place on both pair. I wasn't going to bother with warranty because I didn't think it would pay from all the negative I read on here, but I figured what the heck, I'll try it. I call up, the lady on the other end of the line takes my info, gives me a claim# and says send 'em in. 8 days later I get a call back saying that my new gloves are in the mail and will receive "updated" ones with a full leather palm. I received them yesterday and they look much better than the originals. I'm pretty satisfied.

cheers!!!!

 

[Demo250]

I've only read like 5 negative posts vs. countless positive. Glad you were another for the positive list though.

 

[minet]

another VERY positive experience with Klim warrenty ,, and not my first

 

[Scott]

I've had one or two warranty claims and they took care of me just fine.

Thumbs up.

 

[sdmc]

I had the same thing on a new style glove between two fingers. Klim replaced them no problem. I appreciate good customer service.

 

[turbolover]

I tore a very small (less than a 1/4") hole in my jacket. I took it into them to repair it.
They told me that it would be a $50 charge to section that area out and replace it. I thought that was a good deal to keep a great coat and have it maintain the water proofness (is that a word?)
They called me back a week later and told me that after they had inspected it, that the goretex liner had a problem and they were replacing it under warranty for free.
How can you beat that? I sent them the jacket for a problem I created and they informed me of a different problem and are replacing it for free.

Sent from my DROID X2 using Tapatalk 2

 

[kidrman]

I tore a very small (less than a 1/4") hole in my jacket. I took it into them to repair it.
They told me that it would be a $50 charge to section that area out and replace it. I thought that was a good deal to keep a great coat and have it maintain the water proofness (is that a word?)
They called me back a week later and told me that after they had inspected it, that the goretex liner had a problem and they were replacing it under warranty for free.
How can you beat that? I sent them the jacket for a problem I created and they informed me of a different problem and are replacing it for free.

Sent from my DROID X2 using Tapatalk 2

I had an identical experience with a pair of bibs.

 

[Matte Murder]

Turbo I had the exact same problem with the exact same glove so I sent the gloves to Klim, the nice lady at Klim that called me said that they were going to replace my gloves. 4-5 days later I got MY torn gloves back in the mail with a note saying the warranty was denied. I had the earlier style gloves too. Next time can I send my gloves to you for warranty? lol. I did get a PM from KLIM about my negative post, super nice guy. Told me to send my other gloves in because they had begun to leak bad. So I did, hope that one goes more my way. I work retail for a living so I get both sides of the warranty issue, not sure why we had such different treatment though...

 

[snowrodeo]

nothing but good from klim to me!!

 

[tudizzle]

This has been my best season dealing with KLIM so far.



I wore www.hmkusa.com so no problems!