509 INC Customer Service!

[Backcountry Bandit]

I got to say, I am THOROUGHLY impressed with 509! I had an issue with my Aviators (scratched the lens pretty good) and wrote them about it. It was a shot in the dark for they don't typically warranty the lens. I have been a pretty good customer of theirs so I was hoping that would help me out. It did!

When looking for goggles/helmets, seriously give these guys a look!

Thanks for helping me out Tom!

MUCH appreciated,

Tundrat3

 

[Sled Solutions]

Tom really stands behind his product!!

 

[brnr17]

Tom really stands behind his product!!

isnt his username 03RMKing on here?

 

[Trenchmaster]

509 customer service has gone above and beyond fair, in my dealings with them. I broke the frame on my goggles and Tom relaced them with no question. I would recommend his products to anyone.

 

[SnowBigDeal]

Diddo

 

[sdobbs20]

awesome! good stuff to hear!

 

[sled-fiend]

isnt his username 03RMKing on here?

Yes it is.

 

[jdog]

customer service

i had the new turbo fan break a month ago and have called 4 times and no answer and returned call. emailed 2 times and no reply. have a lot of 509 gear and love the product but have had no customer service. i don't no if their is another number besides the website. i guess i haven't had as good as luck. i hope i have better luck.

 

[Bad Ram]

Send Tom a pm (03RMKing) on here and I am sure he will get back to you right away to get your problem corrected. Never had any trouble with him.

 

[03rmking]

i had the new turbo fan break a month ago and have called 4 times and no answer and returned call. emailed 2 times and no reply. have a lot of 509 gear and love the product but have had no customer service. i don't no if their is another number besides the website. i guess i haven't had as good as luck. i hope i have better luck.

JDOG, what is the ticket ID # from your email support request? I'll make sure it gets handled asap.

 

[GDG]

509 has some great service. I had my visor break while riding in McCall and had burnt my goggle strap when setting the goggles on the pipe when stopping for lunch, and with 1 call to 509 I had a new visor and goggle strap to me within a couple days, NO QUESTIONS ASKED. They stand behind their warrantys and their products!! I have the helmet & sinister setup and it's seriously the best helmet-goggle setup I've ever worn in my 12 years snowmobiling.

 

[JoBoo]

I'm not impressed with their customer service, I bought a helmet and aviators this fall and called multiple times, left 2 voices, filed ticket, pm'd 03rpmking on here and all I wanted was to find out about the supposed breathbox my helmet was supposed to come with (atleast that is what I read on here in one of his threads). Never heard anything back. I gave up on it.

I must say I love the helmet and goggles, but not sure I will buy anything else from them. I am glad to hear other people have had better luck though so maybe I'll give them another try.

 

[mountainhorse]

Tom stands out in the crowd.... Snowmobiler first off... takes pride in his work and is out in the field supporting our sport...

The grand slam for me.

Loving the Aviator goggles I have and the new helmet is the best fitting/comfortable I've worn.

Keep up the good work Tom!

 

[TREE_MAGNET_777]

I've always had great service from 509

 

[TREE_MAGNET_777]

....pm'd 03rpmking on here.

Tom is 03rmking, that's your problem! lol

 

[Mag]

JDOG, what is the ticket ID # from your email support request? I'll make sure it gets handled asap.

Mine is ............ XBH-665702

plus the pm I sent you 1-04-10

 

[03rmking]

I'm not impressed with their customer service, I bought a helmet and aviators this fall and called multiple times, left 2 voices, filed ticket, pm'd 03rpmking on here and all I wanted was to find out about the supposed breathbox my helmet was supposed to come with (atleast that is what I read on here in one of his threads). Never heard anything back. I gave up on it.

I must say I love the helmet and goggles, but not sure I will buy anything else from them. I am glad to hear other people have had better luck though so maybe I'll give them another try.

JoBoo, what's your ticket ID number? I'll look it up, respond to it, and get your breathbox shipped out to you.